Abacus Technology is seeking a Help Desk Technician to provide technical support for Fort Bliss. This is a full-time position.
Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent). Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate. Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups. Troubleshooting desktop, laptop, printers, and network connectivity problems. Set up new desktop users. Install, configure, and maintain desktops and printers. Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise. Monitor and resolve assigned issues received through the call-tracking system. Act as escalation point for Tier 1 support.
2-3 years experience providing help desk support. Must be Security+ certified (or equivalent certification in compliance with DoD 8570 IAT II). Must hold a Microsoft certification. Experience managing ticket resolution ITSM, such as Remedy. Experience with Windows desktop OS. Experience troubleshooting printers and mobile devices. Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution. Experience with a DoD or Army IT environment a plus. Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization. Must be a US citizen and hold a current Top Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
Applicants selected will be subject to any Executive Orders regarding vaccination mandates for Federal government contractors.
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