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Remote IT Support Specialist

Cal Paso Solar Electric Inc.
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Remote (United States)
$27.00 - $67.00 hourly
Feb 15, 2026
Full time Part time

As a Remote IT Support Specialist, you will be the first point of contact for our employees in need of technical assistance. You will provide support for a wide range of IT issues, ensuring that our systems run smoothly and efficiently. Your expertise and problem-solving skills will help maintain a high level of productivity among our team members.

Key Responsibilities:
- Provide timely and professional technical support to users via phone, email, and chat.
- Troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.
- Assist with the setup, configuration, and maintenance of computer systems and peripherals.
- Document support interactions and resolutions in the ticketing system for future reference.
- Collaborate with the IT team to identify and implement process improvements.
- Stay up-to-date with the latest technology trends and advancements to offer informed support.
- Conduct user training sessions and create user guides for new software and tools.
- Manage and prioritize multiple support requests to ensure timely resolution.
- Escalate complex issues to senior IT staff when necessary.

Qualifications:
- Proven experience in IT support or related field.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software (e.g., Zendesk, Freshdesk).
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

What We Offer:
- Competitive salary and benefits package.
- Flexible work hours and remote work environment.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture.


Cal Paso Solar Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Security Clearance

TS/SCI FS Poly, TS/SCI CI Poly, TS/SCI Poly, TS/SCI, TS/SSBI, Top Secret, SECRET SSBI, SECRET, Public Trust, DHS, DOE
About Cal Paso Solar Electric Inc.

Not your typical solar company! Here at Cal Paso Solar Electric, we design and install commercial and residential photovoltaic electric systems. We put our clients needs first and our A+ BBB rating proves our commitment to your satisfaction. With over 50 years of construction and electrical engineering, whether your system is small or utility scale, Cal Paso Solar Electric will handle your needs with a smile.

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