Job Summary:

The Defense Red Switch Network (DRSN) Operations & Maintenance (O&M) Technician is directly responsible for the day-to-day operation of network switches, phones, and infrastructure. The Network O&M Technician administers DRSN hardware and software, troubleshoots and repairs equipment failures, reconfigures network assets, and maintains configuration control over assets. The Network O&M Technician also implements and modifies functions at the end-user level (e.g., assignment and control of user instruments, features, and telephone numbers).

Essential Functions:

• Provide on-site support to maintain, monitor and modify DRSN and its sub-systems for continuous operation IAW system specific manufacturer manuals, and current DoD and Air Force Instructions.
• Support the maintenance and monitoring activities, switch operation and administration, scheduled and unscheduled maintenance, fault isolation, and service restoration.
• Conducts scheduled, unscheduled, preventive, and corrective maintenance.
• Provides database management of the systems to include subscriber add, moves, and deletes, database modification, report creation, printing, backup, restore, and purging of files.
• Generates and stores backups after major database modifications.
• Provide technical and operational support to end-user services, network expansions, and modernization of telecommunications backbone systems.
• Provide problem resolution for all hardware and software elements of the data communication circuits maintained by the work center to include Commercial and GFE owned networks.
• Performs installation support for Offutt DRSN requirements.
• Implements security controls, doctrine, and policies.
• Manages hardware and software IAW DISA and Raytheon technical manuals.
• Assists DRSN IA personnel on matters involving the Risk Management Framework (RMF).
• Assessment and Authorizations (A&A) and overall security of the DRSN system.
• Communicates with internal and client project team members. Assists team members regarding solution design, process and/or approaches.
• Must be able to work rotating shift schedules and or standby, if required.
• May be required to support short term CONUS travel.
• Perform other DRSN related responsibilities required by the 55 SCS.

Knowledge Skills and Experience:

• 0-4 years' experience in Information Technology and/or Internet Protocol Telephony skillsets.
• Other relevant experience as a Systems Admin and/or Help Desk Specialist would be perfect for this role.
• Experience working telecommunications systems in a command center environment including a background in one or more of the following areas: Cryptographic Systems, Defense Red Switch Network, Tech Control, Command and Control Computer Systems, Nuclear Command and Control.
• Experience working with the following testing equipment: Tone Generator & Probe, VoIP tester, Scope, BERT / Bit Error Rate Tester, Multimeter.
• Experience in a helpdesk or customer support role.

Education:

• Associate Degree in IT or related field preferred (experience can be substituted)

Position Requirements:

• Active TS/SCI government security clearance.
• Ability to receive training for DRSN shall be the two-week DRSN Digital Small Switch (DSS-2A) training provided at the DRSN Training Facility, located at Fort Huachuca, AZ
• Ability to receive training on VoIP/VoSIP training via the one-week Cisco Internet Protocol (IP) Telephony (Part-1) Course.
• Maintain currency of required training and certs.
• IAT Level II cert is required OR must be able to obtain within 3 months of being hired.