Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Scripting, VMware Technologies, VMware vCenter

Certifications:

None

Experience:

3 years of related experience

US Citizenship Required:

Yes

Job Description:

Check out this great opportunity to join one of GDIT’s fastest long-standing growing programs!  US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. 

Candidate will join a dedicated team of Systems professionals that operate and maintain US BICES Systems environment. The team is responsible for a wide variety of technologies and manufacturer hardware.

Responsibilities:

• Deliver desktop support and troubleshoot issues for Windows-based desktops and Virtual Desktop Infrastructure (VDI) environments.
• Maintain and optimize computer system workflows to ensure continuous, smooth operations.
• Configure and ensure the reliable operation of operating systems, thin clients, and various hardware (printers, VoIPs, DVTCs).
• Image workstations and laptops using manual or automated deployment methods. Maintain and update workstations with current drivers, firmware, and software updates.
• Promptly resolve system/network issues and provide routing tech support for customers.  Physically inspect and test fiber infrastructure in telecommunications closets as needed to resolve connectivity issues.
• Basic understanding and knowledge of printer hardware (HP, Lexmark), KVMs, and various peripherals.
• Monitor support tickets and ensure timely resolution (experience with ServiceNow a plus)
• Solid understanding of system server administration concepts to include DHCP, DNS, Active Directory, NTFS permissions, BitLocker, Print and File services)
• Conduct hardware and software audits to ensure compliance with established security, policy, and configuration guidelines.
• Work with the Cybersecurity team with resolving security violations and assist in ensuring all systems and users remain compliant with organizational standards.
• Work with STIG Viewer to maintain information system compliance with DISA security policies and procedures (IAVAs, etc.)
• Collaborate with the logistics team to accurately account for hardware asset inventory.
• Maintains current knowledge of rapidly changing technology, always on the lookout for new technologies, and works with management to evolve current processes.
• Interacts with users and evaluates vendor products.
• Provides advice, training, and technical guidance to end-users to enhance productivity.
• Provides guidance and work leadership to less-experienced staff members.
• Apply analytical skills to research and perform root cause analysis, moving from reactive fixes to proactive solutions.
• Provide excellent communication and interpersonal skills when interacting with management and high-ranking customers via phone and email.
• Ability to work independently with minimal supervision while also thriving in a team-oriented, collaborative environment.
• Ability to multi-task and work efficiently in a fast-paced environment without sacrificing quality.
• Participate in special projects as assigned.

Qualifications

Required Qualifications:

• Must achieve and maintain the Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA) between the United States and the Federal Republic of Germany. In order to qualify for TESA, the candidate must have one of the following: Bachelor's degree plus 3 years of specialized experience, OR; an Associate's degree plus 7 years of specialized experience, OR; A major certification plus 7 years of specialized experience, OR; 11 years of specialized experience
• 3 years of systems administration experience required.
• Must possess and maintain a Top Secret/SCI Clearance
• BA/BS degree or equivalent experience required.
• Must meet DoW 8570 requirements and be eligible for IAT level II (Security or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire.
• Must be able to occasionally lift heavy items, e.g. HP printers, Dell servers, monitors, and etc.
• Additional specific certifications may be required.

Preferred Qualifications:

• Experience supporting military and multinational customers preferred.
• Experience with direct customer support for both internal and external customers.
• Experience with implementing and maintaining systems documentation.
• Experience with batch scripting, Powershell, MECM, Active Directory, DHCP, File/Print Server, RDP, and related Microsoft technologies a plus.
• Experience with VMWare, Hyper-V, Horizon View, or other virtualization technologies a plus.
• Knowledge of basic TCP/IP and Microsoft Networking concepts.
• Familiarity with event viewer and log analysis tools like Splunk, Elastic.
• Familiarity with network monitoring tools like SolarWinds.

The likely salary range for this position is $70,658 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

RQ224662

TS/SCI