Summary

You will serve as a PROGRAM ANALYST in the FINANCIAL SYSTEMS DEPARTMENT, GENERAL FUND BUSINESS OFFICE DIVISION of NAVAIRWARCENAC DIV.

Duties

['You will lead General Fund Business Office (GFBO) enterprise training and communications efforts that prepare Navy ERP users for system changes, releases, outages, and evolving business processes.', 'You will design, develop, review, and control enterprise training products, including online and instructor-led training, desk guides, job aids, SOPs, and user reference materials.', 'You will analyze customer feedback, help-desk trends, and system changes to identify training and communication needs and develop targeted plans for commands and end users.', 'You will coordinate with functional leads, account managers, operations, transformation teams, and contractors to validate technical accuracy and deliver timely, clear, audience-focused guidance.', 'You will manage GFBO communication plans, release and outage notifications, SharePoint content, and information archives while measuring the effectiveness of training and communication efforts.']

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or DA-05 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Leading or coordinating enterprise-level training, communications, organizational change, or user-readiness efforts supporting a large, complex information system or business program; 2) Assessing training and communication needs through analysis of system changes, customer feedback, help-desk trends, performance data, risk assessments, or other operational information; 3) Ability to develop and execute integrated training and communication plans aligned with organizational strategies, system release schedules, operational priorities, and customer requirements; 4) Designing, developing, reviewing, and maintaining training and performance-support products such as instructor-led training, online training, desk guides, job aids, standard operating procedures, workarounds, presentations, or user reference materials; 5) Translating complex technical, system, business-process, or policy information into clear, accurate, audience-appropriate communications and training materials; 6) Coordinating with functional subject-matter experts to validate the technical accuracy of training, communications, and user guidance before dissemination; 7) Supporting enterprise resource planning systems, financial management systems, or comparable business systems, including system enhancements, releases, outages, process changes, user impacts, or sustainment operations; 8) Evaluating existing training, communication, and knowledge-management processes and recommend improvements based on analytical findings, customer feedback, performance measures, or lessons learned; 9) Developing and distributing communications concerning system changes, releases, upgrades, outages, operational events, or other information requiring timely customer awareness and action; 10) Establishing content-management and configuration-control practices to ensure training and communication products remain current, accurate, accessible, and properly archived; 11) Evaluating the effectiveness of training and communication efforts using participation data, user feedback, knowledge checks, ticket trends, adoption measures, or other performance indicators; 12) Strong oral and written communication skills, including the ability to brief leadership, facilitate meetings or training sessions, respond to customer concerns, and communicate with technical and nontechnical audiences; 13) Coordinating work across functional teams, customer organizations, contractors, and leadership while managing competing priorities, deadlines, risks, and dependencies; and 14) Providing technical direction, guidance, or review of work performed by employees, team members, or contractor personnel. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url="List-by-Occupational-Series" Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Other information

This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP Applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference Applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.