Bachelor's degree in Technical Writing, English, Communications, or a related field; or equivalent experience.
4-6 years of experience as a Technical Writer, preferably supporting technical or IT service delivery documentation.
Demonstrated ability to translate technical and functional discussion into structured written documentation without altering substantive content or decisions.
Excellent written and verbal communication skills, with strong attention to detail and consistency.
Ability to work independently on documentation production while deferring content authority and sign-off to the appropriate tier lead.
Proficiency with standard documentation tools and version control practices.
Familiarity with Jira or comparable structured ticketing/documentation workflows.
Ability to manage documentation across multiple concurrent projects and meet gate-driven deadlines.
PREFERRED QUALIFICATIONS
Experience in the government contracting industry.
Experience supporting IT service delivery, software development lifecycle, or technical support documentation.
Familiarity with Agile/Jira-based ticketing environments and structured intake-to-delivery workflows.
Ability to create supporting visual aids such as process diagrams, workflow charts, and process maps.