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Requirements
Must hold an active Secret clearance Per contract requirements, all candidates must be a US Citizen without dual citizenship 3+ years of relevant experience (up to 2 years of experience may be substituted with education) This role supports systems with 24x7x365 uptime. All candidates must be within commutable distance. There are no opportunities for telework. This role supports a 24x7 Operations Center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access
Log, track, and resolve incidents using the government-provided trouble ticketing system
Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution
Escalate unresolved issues following the approved Escalation Plan
Support the use of COTS/custom applications, peripheral devices, and backup systems
Document daily operational activities and participate in status reporting
ABOUT PRISM
PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision and 401K along with our people - first approach sustains our reputation as a premier employer. PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Must hold an active Secret clearance Per contract requirements, all candidates must be a US Citizen without dual citizenship 3+ years of relevant experience (up to 2 years of experience may be substituted with education) This role supports systems with 24x7x365 uptime. All candidates must be within commutable distance. There are no opportunities for telework. This role supports a 24x7 Operations Center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access
Log, track, and resolve incidents using the government-provided trouble ticketing system
Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution
Escalate unresolved issues following the approved Escalation Plan
Support the use of COTS/custom applications, peripheral devices, and backup systems
Document daily operational activities and participate in status reporting
ABOUT PRISM
PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision and 401K along with our people - first approach sustains our reputation as a premier employer. PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Job ID
28030
Security Clearance
SECRET
About Prism Inc