Overview

LMI is seeking a Mission Coordinator to support the Mission Manager in driving successful deployment, adoption, and sustainment of LMI’s advanced solutions. At LMI, we’re developing the next generation of RFID, GPS tagging, and sensor-mesh solutions that enable mission-critical operations for the Department of War (DoW). Our mission goes beyond delivering innovative technology-we ensure it transforms operations by driving real adoption, operational trust, and mission enhancement.

This position is located in Cherry Point, NC, with a 2-3 day/week onsite requirement.

This role is ideal for a highly motivated early-career professional eager to gain hands-on experience in customer success, program delivery, and operational technology in a mission-driven environment. You will help ensure smooth execution of customer engagements, support training and field activities, and contribute to continuous improvement efforts that enhance mission outcomes.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. 

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

Customer Success Support:

• Assist in coordinating customer success activities across DoW accounts, ensuring timely communication, scheduling, and follow-through.
• Support Field Service Representatives (FSRs) with logistics, materials, and preparation for deployments and training events.
• Help capture customer feedback, notes, and action items from meetings and field engagements.
• Maintain organized records of customer interactions, requirements, and ongoing initiatives.
• Provide on site support at customer locations during all phases of the project.

Adoption and Program Execution:

• Support the development and delivery of training materials, guides, and onboarding resources for end users.
• Assist in tracking adoption metrics, usage data, and customer success indicators.
• Help document customer success stories, lessons learned, and operational use cases to support internal teams.
• Coordinate with internal teams to ensure alignment on deliverables, timelines, and customer needs.

Operational and Continuous Improvement Support:

• Contribute to improving internal processes, templates, and playbooks for customer engagement and training.
• Help maintain centralized repositories for training materials, documentation, and program assets.
• Assist in analyzing feedback and identifying trends to inform product and training improvements.
• Provide general program and administrative support to ensure efficient execution of mission activities.

Qualifications

• Bachelor’s degree (or expected graduation) in business, engineering, information systems, or a related field.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Willingness to learn new technologies and work in a fast-paced, mission-driven environment.
• Ability to work collaboratively across teams and support customer-facing initiatives.
• U.S. citizen with the ability to obtain and maintain a Secret-level security clearance; willingness to travel as needed.

Desired Qualifications:

• Internship, academic project, or extracurricular experience related to technology, consulting, or government environments.
• Interest in customer success, program management, or operational technology.
• Familiarity with tools such as Microsoft Office, collaboration platforms, or data tracking tools.
• Exposure to DoD, logistics, IoT, or emerging technologies through coursework or personal projects.

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