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Intelligence Tool User Support Specialist

The Amatriot Group
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Sterling, VA, USA
Oct 05, 2026

Location: Sterling, VA
Security Clearance: Active TS/SCI CI Poly [Required]
Job Type: Full-Time

Target Salary Range*:$100,000 - $140,000

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview:

Join the Makalu team as a 24/7 Intelligence Tool User Support Specialist, where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!

Key Responsibilities:

  • Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
  • Solve Problems in real-time through first-line troubleshooting issues
  • Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
  • Bridge the Gap between users and developers with your intelligence expertise
  • Monitor and maintain applications across multiple domains, including our coalition support environments
  • Keep Intelligence Tools running when users need them most
  • Apply your operational knowledge to help users maximize these powerful applications
  • Quickly diagnose and resolve issues before they impact mission success
  • Communicate technical concepts clearly to intelligence professionals
  • Contribute valuable field expertise to enhance future software development

Qualifications:

Experience:

  • 3+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
  • Experience with common IC tools such as Bodhi, ChatSurfer, FADE, Thresher
    Customer Service Mindset
  • Outstanding Problem-Solving Abilities and Communication Skills
  • Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
  • CompTIA Security + within 3 months of start
  • Desire and ability to learn basic technical troubleshooting, which may include
    • Cloud Monitoring
    • Dashboard monitoring
    • System changes (requires Privileged User Access

Certifications:

  • Must be willing to obtain a CompTIA Security + within 3 months of start date.

Preferred Qualifications:

  • Experience with Grafana, Kibana, or similar monitoring tools
  • Familiarity with ChatSurfer and/or Bodhi Applications
  • Software testing experience
  • Basic Linux system commands

Job ID

3816295-1472718
About The Amatriot Group
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