Five Rivers Analytics (FRA) is looking for a Program Manager to oversee a Corporate Operations Support Services program in Panama City Beach, FL. The Program Manager will be responsible for the successful delivery of Government contract performance, including both technical and administrative aspects of the program. This role provides overall direction, oversight, and coordination for contract schedule, cost, performance, staffing, deliverables, compliance, and customer satisfaction.

The Program Manager will serve as a primary liaison between the Customer and FRA, ensuring program activities are planned, resourced, executed, and reported in accordance with contract requirements. The role requires the ability to manage services while supporting many projects, organize resources across concurrent activities, and ensure that all activities conform to the terms and conditions of the contract.

Hybrid requirements: Candidate must reside within commuting distance of Panama City, FL. The role requires the ability to report onsite as needed for employee oversight, customer meetings and mission support but can work from home at other times (expect to be on-site about at least 2 times a week or as needed)

• Responsible for the delivery, performance, and overall management of assigned Government program/contract.
• Leads the planning, direction, evaluation, and successful execution of a Naval Surface Warfare Center Panama City Division (NSWC PCD) services support contract.
• Provides oversight for both technical and administrative aspects of contract performance,
• including staffing, schedule, cost, quality, deliverables, compliance, customer coordination, and risk management.
• Ensures that all program activities conform to the terms and conditions of the contract, applicable Statement of Work (SOW) requirements, company standards, and customer organization standards.
• Manages multiple services simultaneously while supporting many projects and concurrent
• activities across the customer organization.
• Organizes and allocates program resources to support many concurrent requirements, including direct project support personnel, administrative support, facilities support, reporting requirements, meetings/trainings, overtime needs, and customer-driven priorities.
• Tracks progress against milestones, budgetary guidelines, funding levels, schedules, cost objectives, and other performance indicators, and prepares reports for customer and senior management reviews.
• Ensures conformance with program schedules, costs, and performance metrics and integrates planning, programming, budgeting, scheduling, financial management execution, contracting, cost/risk analysis, and related support functions.
• Responsible for contract data deliverables, including CDRL/deliverable preparation, submission, compliance tracking, and timely coordination with customers and corporate stakeholders.
• Maintains high customer satisfaction ratings through responsive communication, proactive issue resolution, quality control, process improvement, and consistent contract performance. Builds and maintains strong working relationships with the customer by staying engaged, responsive, and focused on understanding customer priorities, resolving issues early, and supporting successful contract performance.
• The primary areas of support include facilities, security, corporate communications, property and inventory management, program analysis, sign language and day-to-day administrative and office support.
• Leads and directs the work of employees and has authority for personnel decisions, including performance management, workforce coordination, and alignment of personnel to contract requirements.
• Standard program management duties include compliance oversight and administrative tasks related to employee time, timesheets, leave, training completion, employee performance, customer and company standards, and other assigned duties requiring proficiency, accuracy, and attention to detail.
• Manages a large workforce supporting NSWC PCD, with multiple customer locations in several buildings.
• Ensures support services are delivered as non-personal services, with Contractor supervision, work direction, schedule control, and personnel administration maintained by the Contractor in accordance with the SOW.
• Oversees workforce administration for Service Contract Act (SCA) employees and Exempt employees, including coordination with HR and contracts personnel on staffing, labor category alignment, timekeeping, leave, performance, retention, and compliance matters.

• Able to obtain and maintain the minimum of an interim DoD Secret security clearance.
• Specialized customer background checks and access may also be required.
• Ten (10) years of program management experience that includes both technical and administrative aspects of Government contract performance, providing contract data deliverables, and oversight of contract schedule and cost.
• Five (5) years of experience managing Federal Government programs/contracts.
• Experience managing Navy, DoD, or Federal mission-support services contracts, preferably in a Navy Working Capital Fund, warfare center, or similar customer-facing support environment.
• Experience managing Service Contract Act (SCA) employees, including coordination of staffing, compensation, timekeeping, performance, retention, and labor compliance matters.
• Experience with administrative oversight of contractual matters and serving as a liaison between the government customer and corporate management.
• Experience managing services simultaneously while supporting many projects.  
• Experience organizing resources to support many concurrent activities.
• Experience ensuring that all activities conform to the terms and conditions of the contract.  
• Demonstrated ability to provide overall technical, schedule, and cost direction for Government contract performance.
• Must be willing and able to travel (10%).
• Must be willing and able to conduct site visits with the customer and team members.
• This is a Hybrid position; candidates must reside in the Panama City, FL area and be within a one-hour commuting distance of NSWC PCD. The role requires the ability to report onsite to NSWC PCD multiple times per week as needed for employee supervision, customer meetings and mission support.
• Any clearance requirements for this position are established by the government contract.

Desired Qualifications:

• Bachelor's degree in business administration, Management or related field preferred.
• Program/Project Management Professional (PMP) Certification highly desired.  
• Previous experience working at NSWC PCD or other NSWC.
• Experience leading administrative support teams in a Navy, DoD, or Federal environment, especially teams that provide customer-facing support to multiple offices, leaders, or mission areas.
• Proven ability to lead and direct challenging projects and execute assignments independently.
• Proficient in MS Office Suite including Word, Excel, and Project.  High level of problem-solving skills.
• Detail-oriented and possess the ability to handle multiple tasks.
• Excellent customer service skills and professional presence; strong oral and written communication skills.

Work Where it Matters

Five Rivers Analytics (FRA), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, FRA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, FRA delivers streamline operations in support of an increasingly fast-paced, complex, and dynamic digital environment.

As a FRA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

• Able to obtain and maintain the minimum of an interim DoD Secret security clearance.
• Specialized customer background checks and access may also be required.
• Ten (10) years of program management experience that includes both technical and administrative aspects of Government contract performance, providing contract data deliverables, and oversight of contract schedule and cost.
• Five (5) years of experience managing Federal Government programs/contracts.
• Experience managing Navy, DoD, or Federal mission-support services contracts, preferably in a Navy Working Capital Fund, warfare center, or similar customer-facing support environment.
• Experience managing Service Contract Act (SCA) employees, including coordination of staffing, compensation, timekeeping, performance, retention, and labor compliance matters.
• Experience with administrative oversight of contractual matters and serving as a liaison between the government customer and corporate management.
• Experience managing services simultaneously while supporting many projects.  
• Experience organizing resources to support many concurrent activities.
• Experience ensuring that all activities conform to the terms and conditions of the contract.  
• Demonstrated ability to provide overall technical, schedule, and cost direction for Government contract performance.
• Must be willing and able to travel (10%).
• Must be willing and able to conduct site visits with the customer and team members.
• This is a Hybrid position; candidates must reside in the Panama City, FL area and be within a one-hour commuting distance of NSWC PCD. The role requires the ability to report onsite to NSWC PCD multiple times per week as needed for employee supervision, customer meetings and mission support.
• Any clearance requirements for this position are established by the government contract.

Desired Qualifications:

• Bachelor's degree in business administration, Management or related field preferred.
• Program/Project Management Professional (PMP) Certification highly desired.  
• Previous experience working at NSWC PCD or other NSWC.
• Experience leading administrative support teams in a Navy, DoD, or Federal environment, especially teams that provide customer-facing support to multiple offices, leaders, or mission areas.
• Proven ability to lead and direct challenging projects and execute assignments independently.
• Proficient in MS Office Suite including Word, Excel, and Project.  High level of problem-solving skills.
• Detail-oriented and possess the ability to handle multiple tasks.
• Excellent customer service skills and professional presence; strong oral and written communication skills.