Desktop Administrator The Opportunity: Your combination of people skills and system administrator knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Department of Navy? We're looking for a system administrator to serve as a team lead and intermediary between the Computer Support Team and upper management to help articulate assignments, plan work, train or arrange training for personnel, and provide input to the supervisor on performance management and personnel administration functions. As a system administrator on our team, you'll help lead troubleshooting efforts, mentor junior computer support specialists, manage escalated technical problems, improve support processes, and maintain documentation. In this role, you will configure, deploy, and troubleshoot Microsoft desktop operating systems, productivity applications, and defense tools, and work with Microsoft Active Directory account management and permissions. You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning. This is an opportunity to gain experience in computer system support, troubleshooting, and operation. We focus on growing as a team, so we'll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve mission critical systems. Join us. The world can't wait. You Have: 2 years of experience organizing, configuring, and troubleshooting IT equipment such as desktops, thin clients, laptops, tablets, printers, copiers, and scanners, installing, upgrading, supporting, and troubleshooting authorized or standard desktop applications such as Windows OS and Microsoft Office, and building and deploying workstations and mobile clients using Windows Deployment Services (WDS), Microsoft Deployment Toolkit (MDT), and Microsoft Configuration Manager (MECM) 2 years of experience providing second tier support to Help Desk, including adjustments and fixes for installed software 2 years of experience customizing desktop hardware to meet user specifications and site standards, including constructing, testing, and installing customized configurations depending on various operating systems and platforms, and assessing network issues, including switches, network encryptors, connectivity, and firmware updates such as replacing network switches and networking devices 2 years of experience administering Active Directory to create, modify, and delete user accounts, implementing and troubleshooting Group Policy objects to manage user and computer settings, adding, disabling, and removing users, verifying permissions, and adding or removing hardware assets 2 years of experience maintaining network printers, securing computers, and evaluating and replacing computer components such as memory, hard drive, and optical drives 2 years of experience performing regular security audits and vulnerability assessments of hardware and software using STIG Manager, ACAS, and Eval STIG, to ensure compliance with DoD Security Technical Implementation Guides (STIGs), vendor hardening guides, or industry standards Ability to maintain custom images with the latest updates and security policies Secret clearance HS diploma or GED DoD 8570 IAT Level II compliant Certification such as Security CE Certification Nice If You Have: Experience collaborating with government staff, other contractors, and external IT partners to deliver innovative and effective IT solutions to business and mission challenges Experience creating, escalating, and resolving IT Help Desk tickets using a ticketing application Experience creating and documenting IT standard operating procedures Experience supporting web applications, and documenting technical processes or troubleshooting steps Knowledge of PowerShell or other scripting tools to automate tasks Ability to learn and apply technical research to solve problems Ability to collaborate in a team setting Possession of excellent problem solving and troubleshooting skills Possession of excellent verbal and written communication skills, including communicating clearly with teammates and leadership Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.⯠Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full time and part time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Work Model Our people first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility. If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. Commitment to Non Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Note: Microsoft Internet Explorer is not fully compatible with Workday and users may experience systems issues with this browser. We recommend that you use one of the following browsers to avoid problems: Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera Browser or Blackberry Browser. If you continue to experience issues, it is sometimes necessary to reset your browser by clearing your cache. About Booz Allen Hamilton Booz Allen is an advanced technology company delivering outcomes with speed for America's most critical defense, civil, and national security priorities. We build technology solutions using AI, cyber, and other cutting edge technologies to advance and protect the nation and its citizens. By focusing on outcomes, we enable our people, clients, and their missions to succeedâ accelerating the nation to realize our purpose: Empower People to Change the World®. Commitment to Non Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. 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