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Customer Support Analyst

Leidos
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Newport News, VA, USA
Jul 07, 2026

Position Overview

Leidos is seeking a motivated and detail-oriented Customer Support Analyst to join our team supporting the ACCA5JI JINTACCS mission at our customer office in Langley, Virginia. In this role, you will be a key contributor to the team, leveraging your experience with the DoD iSMART process and toolsets to provide critical technical assistance to users. Position requires a Current or Active DoD Secret security clearance.

Primary Responsibilities

  • Provide timely and effective help desk support to users of the iSMART process and government-designated software tool, serving acquisition programs and other users.

  • Maintain and update toolset reference data, ensuring it reflects current MIL-STD baselines by integrating Joint Multi-Tactical Data Link Configuration Control Board (JMTCCB) approved Interface Change Proposals (ICPs).

  • Conduct research and gather information to prepare essential mission-related materials, including background papers, staff studies, talking papers, and presentations, as assigned. 

Basic Qualifications

  • Bachelor's degree in a technical field (e.g., Computer Science, Engineering, or Information Technology), and 2 or more years of relevant experience. Additional years of experience may be considered in lieu of degree.

  • Minimum of 2 years of experience with Microsoft SQL Server.

  • Current Security certification.

  • At least 2 years of experience with the iSMART process and associated toolsets.

  • Minimum of 1 year of experience with Tactical Data Link (TDL) networks and familiarity with applicable military standards (US Mil-Std 3011, 6011, 6016, 6017, 6020, 6040, 188-220, and 2045-47001).

  • Current or Active DoD Secret security clearance.

EIO2024

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

October 28, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $52,000.00 - $94,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Security Clearance

SECRET
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