Required

• Ability to obtain a U.S. government Public Trust Security Clearance 
• Bachelor's degree
• 6 years of experience in change management and well-versed in change management best practices and models  
• Thorough knowledge and demonstrated experience in current state assessments, future state visioning and communication planning 
• Thorough knowledge and demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans  
• Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems 
• Proficiency in PowerPoint and collaboration tools like Mural  
• A natural curiosity for solving problems coupled with strong analytical skills 
• A collaborative nature with excellent written communication and presentation skills 
• Experience working in a project-based environment 

Bonus Points 

• Local to the Washington, DC metro area
• Previous work experience in or with the federal government 
• Previous work experience as a consultant 
• Experience in Human-Centered Design / Customer Experience Design 
• Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects 
• Experience working within an Agile delivery framework including writing user stories and story pointing