Job Description:

Parsons is seeking a Senior Information Technology Manager to support our cutting-edge Drone Armor counter-unmanned aerial systems (C-UAS) program. This role provides analytical, technical, and administrative leadership for the planning, design, installation, and support of IT systems and infrastructure that enable mission-critical C-UAS operations. The Senior IT Manager will lead teams, drive best practices, and implement innovative solutions across a diverse and distributed environment.

What You'll Be Doing

IT Planning, Design & Implementation

• • • Perform analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, and servers
    • Evaluate and implement IT solutions that support Drone Armor development, test, and operational environments
    • Diagnose and resolve problems in response to customer-reported incidents, ensuring timely and effective support

End-User Support & Systems Maintenance

• • • Confer with end users to determine types of hardware and software required to support mission and business needs
    • Install new hardware and software and maintain existing components across the organization
    • Train end users in the use of equipment and software, promoting effective and secure use of IT resources
    • Perform general maintenance tasks and troubleshoot issues with computer systems and peripheral equipment
    • Prepare progress reports for all work performed and maintain accurate configuration and asset records

Technology Evaluation & Recommendations

• • • Evaluate products for compatibility, expandability, ease of use, and supportability within the Drone Armor environment
    • Recommend to management the support or non-support of evaluated products based on technical and operational criteria
    • Apply extended mastery of IT principles, theories, and practices to related specialties (e.g., networking, security, cloud, virtualization)

Leadership, Best Practices & Innovation

• • • Expand knowledge of best practices and incorporate them into all work assignments and procedures
    • Evaluate and enhance current practices to ensure optimal support of organizational objectives and diversity initiatives
    • Oversee leadership of teams and projects that involve extensive cooperation and coordination across functional areas
    • Identify and implement innovative solutions to important, highly complex strategic and operational IT issues, often involving unusual circumstances and incomplete or conflicting data
    • Ensure safe practices and environmental consciousness are exhibited in IT decisions and operations

Communication, Management & Oversight

• • • Prepare written and/or verbal presentations or proposals on highly complex issues for a broad variety of audiences (technical, management, customer)
    • Work independently on highly complex or strategic assignments with minimal oversight
    • May direct and supervise lower-level staff, including tasking, mentoring, and performance feedback

What Required Skills You'll Bring

Education

• Bachelor’s degree in Information Technology or other related technical discipline is required with 8 years of experience
  OR
  • • 10 years of relevant IT management/engineering experience may be substituted for education

Experience

• • • Experience planning, designing, and installing personal computer systems, workstations, and servers
    • Experience diagnosing and resolving customer-reported IT incidents in a complex environment
    • Experience determining hardware and software requirements and supporting end users through training and documentation
    • Experience performing general maintenance and troubleshooting of computer systems and peripherals across an organization
    • Experience preparing progress reports and recommending support/non-support for evaluated IT products
    • Experience leading teams and projects, managing complex or strategic IT efforts, and supervising lower-level staff

Technical Competencies

• • • Strong technical expertise across IT products, operating systems, software, hardware, and networks
    • Ability to evaluate IT products for compatibility, expandability, and supportability
    • Familiarity with IT service management practices, incident and problem management, and change control
    • Strong analytical and problem-solving skills, especially in ambiguous or complex situations

Security & Citizenship

• • • Must be a US Citizen
    • SECRET security clearance

What Desired Skills You'll Bring

Advanced Education & Certifications

• • • Bachelor’s or higher degree in Information Technology, Computer Science, Systems Engineering, or related discipline
    • Relevant certifications (e.g., ITIL, CISSP, CCNP, MCSE, cloud certifications)

Specialized Experience

• • • Experience supporting DoD, defense, or other mission-critical, secure IT environments
    • Experience managing IT infrastructure in support of C-UAS, EW, ISR, or similar operational systems

Additional Technical & Leadership Skills

• • • Experience with virtualization, cloud services, endpoint management, and enterprise monitoring tools
    • Proven track record of leading cross-functional teams and delivering complex IT projects on schedule

Security Clearance Requirement:

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