The Opportunity:
The CACI team is looking to add an IT Software Tester to the contract in support of the Department of State, Bureau of Diplomatic Security, Office of the Chief Technology Officer. The IT Software Tester will primarily support ServiceNow platform testing for a custom development team, ensuring the quality, reliability, and accessibility of ServiceNow solutions. This role will work closely with developers, business analysts, and product owners to ensure delivery of high-quality, scalable, and stable ServiceNow solutions. The successful candidate will design, execute, and maintain automated and manual test scripts, with a strong emphasis on ServiceNow workflows, integrations, and customizations. The tester will also validate compliance with Section 508 accessibility standards.

Responsibilities:

• Analyze user stories and requirements to identify test scenarios and acceptance criteria.

• Develop, execute, and maintain automated and manual test scripts for ServiceNow applications, workflows, and integrations using Playwright.

• Perform functional, regression, integration, and user acceptance testing on ServiceNow modules and customizations.

• Conduct Section 508 compliance testing using ANDI and Lighthouse to ensure ServiceNow solutions meet federal accessibility requirements.

• Document and report defects, track issues through resolution, and communicate findings to the development team.

• Collaborate with ServiceNow developers and stakeholders to clarify requirements and ensure comprehensive test coverage.

• Create and maintain test plans, test cases, and test data specific to ServiceNow implementations.

• Participate in Agile development processes, including sprint planning and daily stand-ups.

• Provide recommendations for process improvements and contribute to continuous quality assurance initiatives.

Qualifications:

Required:

• Active Secret clearance required

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.

• Minimum 7 years of experience in software testing, with a focus on automation.

• Hands-on experience testing ServiceNow applications, workflows, and integrations.

• Proficiency with Playwright for automation testing.

• Experience conducting Section 508 compliance testing using ANDI and Lighthouse.

• Strong understanding of software development life cycle (SDLC) and Agile methodologies.

• Excellent analytical, problem-solving, and communication skills.

• Ability to work independently and as part of a collaborative team.

• Experience with bug tracking and test management tools using Microsoft Azure DevOps (ADO).

Desired:

• ServiceNow Certified System Administrator or other relevant ServiceNow certifications.

• ISTQB or similar software testing certification.

• Experience with API testing and performance testing tools.

• Familiarity with DevOps practices and CI/CD pipelines.

• ​Prior experience supporting federal or government clients.

Work Location:

• Client site in Arlington, VA. This position requires 4 days onsite and 1 day remote per week.

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: