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Overview
What will you do?
Do you have what it takes?
VTG is seeking a User Support Specialist to support National Security customers.
What will you do?
- Design, develop, troubleshoot, and debug complex software applications.
- Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
- Work in a team environment.
- Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS),
- Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
- Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.
Do you have what it takes?
Required Qualifications:
- Active TS/SCI with Polygraph
- Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
- Associates and five or No degree and seven years related work experience.
- Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
- Five years of experience with workflow design and management.
- Five years of experience performing user account administration and user access control.
- Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
- Three years of experience triaging system errors for a database-driven information system.
Desired Qualifications:
- 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
- Familiarity with IT Service Management and Best Practices.
Job ID
9110
Security Clearance
TS/SCI
About VTG Defense