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medallia customer experience strategist product owner
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Medallia Customer Experience Strategist / Product Owner

Steampunk
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Jul 26, 2026
Required:
  • Bachelor's degree and 7 years of relevant experience.
  • Experience leading customer experience, product management, business analysis, service design, or related initiatives.
  • Experience defining KPIs, performance metrics, and measurement frameworks.
  • Strong ability to synthesize qualitative and quantitative data into actionable recommendations.
  • Experience developing executive-level presentations, reports, and briefings.
  • Demonstrated ability to facilitate stakeholder discussions and translate business needs into actionable requirements.
  • Strong written and verbal communication skills.
  • Eligible to obtain and maintain a government security clearance.
Preferred Skills:
  • Experience with customer experience platforms such as Medallia, Qualtrics, Salesforce Surveys, or similar tools.
  • Experience supporting federal government programs.
  • Knowledge of Voice of the Customer (VoC) methodologies and customer journey mapping.
  • Experience with Agile delivery methodologies.
  • Strong analytical and data storytelling skills.
  • Ability to influence stakeholders across multiple levels of an organization.
  • Experience developing dashboards, scorecards, and performance measurement programs.

Job ID

7850

Security Clearance

Public Trust
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