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- Supports Service Now team to develop and mature CMDB, ITSM, and other modules by organizing and applying updated policy and workflows.
- Drives development of business process into Service Now applications to create self service catalog improvements.
- Develops solutions within the ServiceNow environment for applications, forms, workflows, UI, Business Rules, ACLs, Catalog Items, and any other ServiceNow related configurations required to support client process improvements.
- Provides expertise in ServiceNOW data loads, transform maps, and XMLs.
- Provides advanced troubleshooting in ServiceNOW for a variety of difficult software problems and bug fixes.
- Develops and maintains process mapping, depicting processes and workflows across organizational boundaries.
- Translates requirements and develops fully functional features by working closely with the team lead and stakeholders.
- Works with process owners to document current processes and re-design those processes in custom ServiceNow workflows to be more efficient
- Develops and maintains ServiceNOW and JIRA dashboard(s) for performance reporting. Provides ongoing implementation, change management, and strategic communications and documentation support.
- Utilizes Agile methodologies for ServiceNOW development and maintain Dev-Test-Prod pipelines
- Demonstrates strong understanding of API integrations
Job ID
7644
Security Clearance
Public Trust
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