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Service Delivery Manager

Peraton
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McLean, VA, USA
Jul 30, 2026

Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high‑visibility customer in McLean, VA. The SDM will support the customer across several task areas, overseeing delivery execution and providing strategic direction to task leads to drive operational excellence across all service areas. This role is central to customer satisfaction, employee engagement, and continuous improvement throughout the life of the contract.

 

Key Responsibilities of this role include:

  • Leadership and Oversight
    • Leading and managing multiple task leads with the goal of creating high-performance teams that enable mission success;
    • Translating program objectives into actionable plans for the delivery teams that align with contractual requirements and client expectations
  • Service Performance and Delivery Management
    • Monitoring and managing service performance, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality targets across all tasks;
    • Championing operational reviews, root cause analysis, and continuous improvement initiatives;
    • Overseeing the resolution of high-impact incidents, systemic issues, and delivery challenges
  • Customer and Stakeholder Engagement
    • Acting as a key interface with customer leadership on all matters relating to service execution and performance;
    • Participating in customer-facing meetings, executive briefings, and strategic planning sessions;
    • Driving collaboration and transparency with customer counterparts as well as subcontractor teammates
  • Program Integration and Risk Management
    • Ensuring consistent execution across task areas while maintaining enterprise-wide standards;
    • Proactively identifying risks and developing mitigation strategies to prevent service disruptions and/or performance shortfalls;
    • Supporting contract compliance, auditing, and reporting requirements
  • Financial and Resource Management
    • Supporting the program manager in resource planning, labor mix optimization, and financial forecasting;
    • Leading the requirements request process by developing, submitting, and executing solutions for customer work change orders;
    • Tracking labor costs, productivity, and resource utilization to achieve desired outcomes, and identifying and implementing efficiency opportunities

Job ID

168452

Security Clearance

TS/SCI
About Peraton

At Peraton, we’re at the forefront of delivering the next big thing every day. We’re the partner of choice to help solve some of the world’s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

We’re not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how things get done, no matter the challenge.

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