Required

• Capable of obtaining and maintaining a DoD Secret clearance and eligible for a Common Access Card (CAC)

• High school diploma or equivalent required, plus 2 years of technical experience (an Associate’s degree in a relevant field may substitute for 2 years of experience)

• Strong verbal and written communication skills, with the ability to convey technical information clearly

• Proven ability to work effectively in a collaborative, team-oriented environment

• Familiarity with Service Desk operations, including basic troubleshooting and ticket handling

• Hands-on experience with end-user devices, common applications, and support tools

Desired

• An active DoD Secret or higher clearance

• DoD 8570/8140 IAT Level I, such as CompTIA A CE, Network CE, CCNA-Security, or CND (Certified Network Defender)

• Experience with ServiceNow or a similar IT service management tool

• Customer service experience in a high-volume contact or call center environment

What You Can Expect at Bowhead

A mission that matters. The Enterprise Service Desk is the front door to Air Force IT, and the work you do keeps the enterprise moving.

Room to grow. Bowhead invests in its people through structured training, tuition/certification reimbursement, and a clear path from Tier 1 to Tier 2 and beyond. Strong performers earn hybrid eligibility after demonstrating consistent quality and attendance.

A team that backs you. As a UIC Government Services company, Bowhead pairs the stability of an Alaska Native Corporation with the close-knit culture of a service desk that looks out for one another.

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain or maintain a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

This position is covered by the Service Contract Labor Standards (SCA). Pay and benefits meet or exceed the minimum amounts set in the Department of Labor wage determination applicable to the work location and incorporated into the contract.

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