Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Public Trust/Other Required:

Job Family:

Job Qualifications:

Skills:

Certifications:

Experience:

US Citizenship Required:

Job Description:

Help Desk Technician IV
Shape the Mission. Shape Your Career.

Step into a role where your technical talent directly supports national‑level operations. As a Help Desk Technician IV with GDIT, you’ll be part of an elite IT team ensuring our customers stay connected, productive, and mission‑ready. If you’re resourceful, mission‑minded, and ready to make an impact, this is where you belong.

What You’ll Do
Frontline Support & Problem Solving
● Deliver responsive, high‑quality support via phone, email, chat, and ticketing systems.
● Track, triage, and resolve technical issues with accuracy and professionalism.
● Troubleshoot hardware, software, and basic network connectivity challenges.
● Provide clear, step‑by‑step guidance to users at all levels.
● Escalate complex issues to advanced teams when needed.
● Mentor junior technicians and support new team members.

Technical Expertise
● Install, configure, and update software across user devices.
● Support account management tasks such as password resets and lockouts.
● Diagnose basic issues with printers, scanners, and peripherals.
● Maintain inventory and contribute to asset management processes.

Documentation Excellence
● Create clear, detailed documentation of issues, resolutions, and procedures.
● Contribute solutions and best practices to the knowledge base.
● Ensure all tickets include complete, accurate troubleshooting steps.

Customer Care & Communication
● Provide friendly, empathetic, and highly effective customer service.
● Translate technical concepts into language non‑technical users can understand.
● Keep users informed with timely ticket updates.
● Support teammates and contribute to an engaged, high‑performing team culture.

Security & Compliance
● Follow all established security and IT policies.
● Report potential incidents or anomalies immediately through proper channels.

What You Bring
● Education: AA/AS degree
● Experience: 5 years relevant help desk or IT support experience
● Technical Skills: Proficient in hardware/software troubleshooting, remote support tools
● Clearance:TS/SCI with Full‑Scope Polygraph (active)
● Certification: CompTIA Security (or obtained within first 3 months)
● Citizenship: U.S. citizen
● Schedule: mission‑essential availability may include holidays
● Location: Annapolis Junction, MD
● Commitment to staying current with evolving technologies

Why GDIT
Be part of an organization where your work supports real‑world mission success. At GDIT, your growth is supported and your contributions matter.

● Growth: Access to AI‑driven career tools and learning platforms
● Mobility: Dedicated internal mobility support for long‑term career progression
● Benefits: Competitive compensation, 401(k) with company match, comprehensive health & wellness
● Culture: Innovative, collaborative, and military‑friendly workplace

Own Your Opportunity
Join GDIT and discover how far your skills, passion, and security clearance can take you. Your next mission‑driven career step starts here.

Scheduled Weekly Hours:

Travel Required:

Telecommuting Options:

Work Location:

Additional Work Locations:

Total Rewards at GDIT:

Our Identity Verification Process:

gdit.com/tc.