We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a TS/SCI level cleared Director Support Technician our team to support our Intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR (Directo Support Technician) WILL MAKE AN IMPACT

The UDS Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices.  End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.  The individual will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects.

Primary Responsibilities:

• Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
• Facilitate meetings and engage regularly with customers and members of senior leadership to:
  • Address IT related questions or concerns
  • Coordinate and plan emerging customer requirements
  • Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff
• Deploy and sustain end-user devices and associated accessories
• Manage hardware in all stages including unpacking and setup of end user devices
• Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
• Install application software on end user device workstations via scripted install packages
• Inventory management of UDS deployed software and end user devices
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
• Identify and execute process improvements and other enhancements that improve operational efficiency.
• Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
• Train end-users in the proper use of hardware and software. May training large groups of end users.
• May require after-hours support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM
  • Patch Management (Windows)
  • End User Hardware 
    • Workstations (Thin Client, Thick Clients, Secure Tablets) Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
  • Removable Media
  • Print, Fax and Scan Support Services
  • Mobile Phone | Secure Tablets
  • Desktop VTC (DTVC)
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  •  Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM|MECM
•  Excellent troubleshooting capabilities
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Basic Qualifications:

•TS/SCI Clearance w/ ability to obtain CI Poly

Education & Experience:

BA/BS (or equivalent experience)

• A Certification, N Certification, Security or other DoD 8570.01M certification
• ITIL v4 Foundations
• 3-5 years of experience
• 3 years of supporting VIPs

Location: Customer Site

US Citizenship Required