GD
Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
BI Full 6C (T4)Job Family:
IT Infrastructure and OperationsJob Qualifications:
Skills:
ITIL Processes, IT Service Management (ITSM), Monitoring ToolsCertifications:
NoneExperience:
10 years of related experienceUS Citizenship Required:
YesJob Description:
Advance how our customer operates while you advance your career. Join GDIT as Unified Communications Team Lead and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
The Unified Communications Team Lead will provide onsite leadership in Arlington, VA for 24x7 UC operations, directing engineering and support teams that manage FDIC’s telephony, video, conferencing, and collaboration platforms. This role requires ITIL 4 Foundation certification, a minimum of 10 years managing server and support services (including at least 3 years in an IT outsourcing environment), and proven experience guiding teams that use UC management and monitoring tools (e.g., OpsWare, SCOM, Site24x7, SolarWinds, ServiceNow ITOM). The lead will own UCMT and CMDB integration, incident and problem management for P1/P2 events, vendor/OEM coordination, performance tuning, capacity planning, and documentation/audit support, while mentoring staff and ensuring SLAs and FDIC security/compliance requirements are met.
MEANINGFUL WORK AND PERSONAL IMPACT
As the Unified Communications Team Lead, you will lead the Unified Communications (UC) engineering and operations team that supports FDIC’s voice, video, conferencing, and collaboration platforms. You will ensure continuous, secure, and high‑quality UC services across on‑premises and cloud environments, drive operational excellence for 24x7 coverage, and provide technical leadership and direction to contractor personnel to meet FDIC service levels.
WHAT YOU’LL NEED TO SUCCEED
Bring your UC leadership, technical depth, and operational discipline to GDIT. The Unified Communications Team Lead must have:
Required Experience:
•Minimum 10 years managing server and support services. At least 3 years in an IT outsourcing environment managing contractor personnel and operational delivery for 24x7 services.
Required Technical Skills
Tools Leadership Experience: Experience leading teams that use UC management and monitoring tools such as Operations Orchestration (OpsWare); System Center Operations Manager (SCOM); Site24x7; SolarWinds Observability Self‑Hosted; ServiceNow ITOM (Event Management). Candidate must be able to provide direction and oversight for teams using these tools; hands‑on proficiency in every tool is not required.
Required Skills and Abilities
RESPONSIBILITIES AND DELIVERABLES
GDIT IS YOUR PLACE:
Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
OnsiteWork Location:
USA VA ArlingtonAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans