Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. 

Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success. 

• Install, test, and configure to networking standards, patch, monitor, backup, and maintain various Windows Server operating systems and associated software utilizing physical and virtual hardware. 
• Utilize volume management techniques to create, maintain, expand, and shrink file systems; monitor performance of the file systems.
• Utilize system tools to monitor performance, capacity, availability and perform operating system tuning.Support on-premise VMware vSphere workloads and assist with the transition of workloads into Azure, including rehosting planning, image standardization, and configuration alignment.
• Supports Windows Server environments in commercial cloud providers like Azure.
• Leverage cloud-native tools and services (e.g., Azure Monitor, Azure Update Management, Defender for Cloud) to manage system health, performance, and compliance.
• Configure and maintain Active Directory, DNS, DHCP, Group Policy, and related Windows services across hybrid environments.
• Harden systems per client Cyber-Security Policies, Standards, Regulations, and Notices.  Security monitoring and updating of certification/accreditation procedures.  
• Address and resolve security vulnerabilities related to operating system software.
• Add and remove client domain user accounts and roles as necessary.
• Troubleshoot and resolve Tier 3 customer service requests and incidents for system problems, to include liaising with customers and vendors if needed, in a fast-paced environment.
• Support automating tasks using client automation tools like Ansible.
• Maintain and contribute to enterprise source code and configuration (GitLab) repositories.
• Provide 24x7/365 remote support services and on-premises facility response as needed.
• Document and perform changes and resolve incidents and problems using client's Configuration Management Tools and Systems.
• Provide knowledge transfer documentation to the client as required.
• Participate in Agile project management and a DevSecOps culture as required.
• Infrastructure and Platform Services:
  • Windows Server Operating System (2016, 2019, 2022) hosted in VMWare, AWS, Azure, GCP
  • Virtualization Platforms: Azure VMware Solution (AVS), on-prem VMware vSphere
  • PowerShell, Ansible, GitLab, VMWare, Carbon Black, CyberArc, Defender EM
  • Remedy, ServiceNow

• As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States in accordance with 8 U.S.C. 1324b(a)(2)(C).
• Must be able to pass a federal background Investigation and obtain a Public Trust
• 6 years of demonstrated engineering level experience supporting the Microsoft Windows Server operating system in an enterprise datacenter environment.
• Demonstrated experience managing Windows workloads in Azure, ideally including Azure VMware Solution or similar hybrid hosting models.
• Ability to lead efforts of analysis and resolution of problems or issues and identifies when and how to escalate problems to the appropriate level.
• Experience and comfort with change and ambiguity given the ever-evolving nature of the business.
• Experience collaborating with Technology and Business Teams to deliver solutions that meet business objectives.
• Must be able to work well in a collaborative team environment, but also independently.
• Strong detail orientation supported by the ability to take a structured approach to achieve long-term objectives and build sustainable routines.
• Demonstrated experience in coding/scripting in PowerShell and infrastructure automation.
• Experience using automation tools (Ansible is preferred).
• Strong written and oral communication skills in the English language.  All contractor employees must be able to read, write, speak and understand English. 
• Exceptional customer service skills. 
• Strong time-management and prioritization skills. 
• Ability to communicate applicable technical subject matter expertise to management and others. 
• EHS follows the IT Infrastructure Library (ITIL) service operation best practices.  It is important for the employees to demonstrate experience based on ITIL framework