Field Service Technician

Location: Middletown, Rhode Island; Newport, Rhode Island; Rhode Island

Position Description & Qualifications

As an Field Service Technician, you will be a member of a team to support the Undersea Warfare (USW) Electromagnetic Systems Department (Code 34) of the Naval Undersea Warfare Center Division, Newport (NUWCDIVNPT) in support of Communication Systems and Electromagnetic Maneuver Warfare (EMW) programs. 

In this role, you will:

• Utilize general test equipment and tools and special purpose equipment to mate/unmate the SubHDR Mast Equipment Group (MEG) from the Antenna Pedestal Group (APG) to perform specific tests of the components of the SubHDR to support over the air (OTA) testing to complete the ready for issue (RFI) process.
• Utilize general test equipment and tools and special purpose equipment to test the APG after separation and prior to installation when it returns from repair.
• Utilize general test equipment and special purpose equipment to perform troubleshooting, test equipment set up and operation, repair, and configuration management for the SubHDR MEG.
• Key crew member of crane party for moving SUBHDR Mast to and from a raised platform.
• Be involved in the installation, troubleshooting, and maintaining of a variety of products and equipment
• Identify, analyze, and repair product failures and order and replace parts as needed
• Determine and recommend which products or services best fit the customers' needs
• Perform and coordinate all work efforts in accordance with applicable health, safety, technical and QA requirements.
• Responsible for proper shipping and receiving of SUBHDR mast and material.

To be successful in this role, you will have:

• A High School Diploma/GED and a minimum of 2 years of experience in related field
• An active DoD Secret Security Clearance or the ability to obtain and maintain an active Secret Security Clearance
• The ability to obtain and maintain a CAC (Common Access Card)
• The ability to successfully pass a drug/background screening
• The ability to successfully pass DOT Physical
• Familiarity with a variety of the field's concepts, practices, and procedures.
• Technical knowledge of SATCOM and SESIF SATCOM Equipment which includes FOT, NMT, TDMA Interface Processor (TIP), SHF EBEM is preferred
• General knowledge of proper use of hand tools
• Knowledge of general test equipment, special purpose equipment, mast, and system types to perform troubleshooting, test equipment set up and operation, repair, and configuration management for overall program level support
• Effective interpersonal and communication (verbal and written) skills
• The ability to analyze, troubleshoot and repair systems, preferably SATCOM systems, as an individual and in team situations
• The ability to assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment
• The ability to promptly respond to telephone and email requests for technical support
• The ability to travel up to 10% as necessary

Additional desired experience and skills:

• RF experience preferred
• Forklift operation experience
• Crane operation experience

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com">careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com">Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com">careers@serco-na.com.