What We’re Looking For
• An active Secret security clearance
- 3 years of experience providing customer success, professional services, or related business support in the federal technology industry
- Demonstrated experience working with federal customers from end users through senior leadership
- Experience with customer onboarding, including success definition, KPI development, and ongoing performance management for product implementations
- Ability to work with customers to identify requirements and design product-oriented solutions to priority pain points
- Familiarity with digital transformation, modernization, or technology project management
- Experience resolving issues through root cause analysis and business process analysis
- Comfortable learning and explaining technical products, with the ability to translate between technical and non-technical audiences
- Ability to manage multiple customers, priorities, and workstreams simultaneously
- Strong collaboration skills, partnering with sales, product, engineering, and support teams
What Will Set You Apart
- Experience working with federal AI, GenAI, or modernization programs
- Experience in product marketing, sales engineering, or solutions consulting
- Certifications or experience in Agile product management
- Track record of expanding adoption inside large federal customer organizations
- Familiarity with how AI/LLM products land with non-technical user populations and the change management that goes with it
Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.