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Configuration Management Analyst

RMantra
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Scott AFB, IL, USA
Aug 21, 2026

Location:

Scott AFB, IL.

Clearance

US Citizen with DoD Secret

Schedule

100% Onsite

Shift

Day

Responsibilities Qualifications

Primary Responsibilities

  • Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.

  • Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.

  • Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).

  • Receive, track and analyze change requests (CRs) in our ServiceNow environment, ensuring proper documentation and approvals.

  • Monitor the progress of approved changes to ensure they are implemented correctly.

  • Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.

  • Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations.

  • Prepare and present audit reports to management, highlighting key findings and corrective recommendations.

  • Contribute with development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.

  • Assist with process documents to ensure documentation stays current and reflects best practices.

  • Contribute to the development and improvement of CM processes and procedures.

Required Qualifications:

  • Security Clearance: A current and active DoD Secret security clearance is required to be considered for this position.

  • Experience & Education: Requires 1-3 years of direct experience in Configuration Management or a related IT field. A Bachelor’s degree is a plus, but equivalent professional experience will be strongly considered.

  • ITSM Knowledge: Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool, with ServiceNow experience being a significant plus.

  • Technical Foundation: Solid understanding of networking concepts.

  • Professional Skills: Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.

  • Teamwork: Ability to work both independently and as part of a collaborative team.

  • Tools: Experience with Microsoft Office Suite (Word, Excel, PowerPoint).

  • Location: This position is based on-site at Scott AFB, Illinois. All work must be performed on site.

PREFERRED QUALIFICATIONS:

  • Commitment to obtaining Security certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.

  • ITIL Foundation Certification.

  • Interest in developing skills related to ServiceNow reporting and dashboards.

If you want to apply for this job please Contact Us Or send an email to hr@rmantras.com">HR@rmantras.com

Job ID

configuration-management-analyst

Security Clearance

SECRET
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