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Unified Capabilities (UC) NOC Technician 3

RMantra
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South Dr, Scott AFB, IL 62225, USA
Aug 21, 2026

Clearance

US Citizen with DoD Top Secret

Location

Scott Air Force Base, Illinois - 100% onsite
Able to work in a 24×7 shift work environment.

Certification

DoD 8570 certification at IAT level II, Security CE or CCNA Security

Responsibilities Qualifications

Primary Responsibilities

  • Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
  • Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
  • Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
  • Proactively monitor network alarms across platform specific network management tools.
  • Support all customers to include providing global situational awareness support.
  • Verify that service has been restored upon resolution of all customer-initiated tickets
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
  • Proactively monitor network alarms across platform specific network management tools.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
  • Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
  • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
  • Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
  • Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Minimum Qualifications:

  • Hold DoD-8570 IAT Level 2 baseline certification (Security CE or equivalent) prior to start date.
  • Able to work in a 24×7 shift work environment.
  • Must have an active DoD Top Secret security clearance.
  • Requires general understanding of both voice infrastructure and IP network topologies.

Desired Qualifications

  • Tech control facility or cyber transport experience
  • Circuit actions experience
  • Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
  • Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
  • Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Required Education & Experience:

  • Typically requires a high school diploma or equivalent and 2 - 4 years of prior relevant experience.

If you want to apply for this job, please Contact Us us at hr@rmantras.com">HR@rmantras.com

Job ID

unified-capabilities-uc-noc-technician-3|loc1

Security Clearance

Top Secret
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