Job Title: Client Services Lead

Location: Shaw AFB, SC

This position is pending contract award.

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Shaw AFB, SC.

The job responsibilities include, but are not limited to:

• Supervising daily operations of the helpdesk/client systems team;
• Conflict management;
• Assigning tasks and priorities among the team;

• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
  

• Provide system support to clients operating on the network/domain;
  

• Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  

• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
  

• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;

• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
  

• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
  

• Implement client workstation software patches, security fixes, and service releases according to local instructions;

• Add, move and change client hardware and software to meet end user data, voice, mobile,and video needs;
  
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  
• Ensure notification of unit Equipment Custodian of any hardware relocation andequipment problems;
  
• Install equipment IAW AFCENT and SPIN-C directives;
  
• Assist with installing, testing, and accepting new systems according to the terms of thepurchase contract and instructions;
  
• Periodically review the organization's needs for computer resources and validatecomputer equipment requirements;
  
• Promote user awareness concerning unauthorized or illegal use of computer hardwareand software;
  
• Implement client workstation software patches, security fixes, and service releasesaccording to local instructions;
  
• Perform e-mail management and assist users with creating PSTs and moving officialemails to electronic file plans;Assist with the tracking and management of OEM/COTS licenses, warranties, service
  level agreements renewals for client equipment and software; and
  
• Support O&M of deployable communications suites (e.g., Executive CommunicationKits (ECK), including equipment set set-up, tear-down, troubleshooting.
• Briefing leadership.
• Global travel up to 10%.
• Other duties as required.

• Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

GENERAL EXPERIENCE:

• 3 years of experience managing a team of at least 5 personnel.
• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
• Providing support for operating systems(Windows, macOS, Linux) and common software applications.
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
• Assisting end-users with systme logins, password resets and account management.

• Associates degree in Computer Science or related field; or 2 years' IT Help Desk Support experience, and 2 years' of experience in Computer/IT hardware support (experience may be concurrent).

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.  

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems

Trace Systems is an equal opportunity employer.  Qualified candidates will be considered without regard to legally protected characteristics.

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Shaw AFB, SC.

The job responsibilities include, but are not limited to:

• Supervising daily operations of the helpdesk/client systems team;
• Conflict management;
• Assigning tasks and priorities among the team;

• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
  

• Provide system support to clients operating on the network/domain;
  

• Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  

• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
  

• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;

• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
  

• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
  

• Implement client workstation software patches, security fixes, and service releases according to local instructions;

• Add, move and change client hardware and software to meet end user data, voice, mobile,and video needs;
  
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  
• Ensure notification of unit Equipment Custodian of any hardware relocation andequipment problems;
  
• Install equipment IAW AFCENT and SPIN-C directives;
  
• Assist with installing, testing, and accepting new systems according to the terms of thepurchase contract and instructions;
  
• Periodically review the organization's needs for computer resources and validatecomputer equipment requirements;
  
• Promote user awareness concerning unauthorized or illegal use of computer hardwareand software;
  
• Implement client workstation software patches, security fixes, and service releasesaccording to local instructions;
  
• Perform e-mail management and assist users with creating PSTs and moving officialemails to electronic file plans;Assist with the tracking and management of OEM/COTS licenses, warranties, service
  level agreements renewals for client equipment and software; and
  
• Support O&M of deployable communications suites (e.g., Executive CommunicationKits (ECK), including equipment set set-up, tear-down, troubleshooting.
• Briefing leadership.
• Global travel up to 10%.
• Other duties as required.

• Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

GENERAL EXPERIENCE:

• 3 years of experience managing a team of at least 5 personnel.
• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
• Providing support for operating systems(Windows, macOS, Linux) and common software applications.
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
• Assisting end-users with systme logins, password resets and account management.