SAIC is seeking a ServiceNow Technical Business Analysts to join our MAJESTIC Joint Program Office (JPO) Team and play a pivotal role in supporting enterprise IT operations using the ServiceNow platform. The primary responsibility of this role is to bridge the gap between business needs and technical solutions by defining requirements, designing workflows, and ensuring the successful implementation of ServiceNow solutions in a mission-critical environment. 

The ideal candidates will have a strong understanding of ServiceNow’s capabilities and modules - including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) - with experience translating business processes into technical designs. This role involves close collaboration with stakeholders, system developers, and administrators to design and deploy solutions that align with mission priorities. 

All work must be performed on-site in Springfield, VA. 

Key Responsibilities:

• Gather, document, and prioritize business and technical requirements for ServiceNow development and configuration projects
• Collaborate with stakeholders and end-users to understand business needs and translate them into functional workflows and technical specifications
• Define and document ServiceNow platform configurations, including catalog items, workflows, business rules, client scripts, and reporting dashboards
• Work with development teams to implement modules and capabilities such as ITSM, ITOM, ITAM, CMDB, Incident, Problem, and Service Catalog
• Perform gap analysis between business requirements and ServiceNow system functionality to provide tailored solutions
• Collaborate on the development of custom integrations between ServiceNow and external applications using REST APIs or other integration tools
• Identify opportunities for improvement or automation of business processes through ServiceNow features such as Flow Designer, Workflow Editor, and script-based automation
• Conduct user acceptance testing (UAT) and coordinate with end-users and administrators to ensure solutions meet mission requirements
• Act as the primary point of contact between key stakeholders and technical teams to drive successful project execution
• Train end-users on new workflows, modules, and reports and provide ongoing support for ServiceNow implementations
• Ensure compliance with governance and security policies in all configurations and workflows within ServiceNow

Required Qualifications:

Education:

• High School Diploma/GED

Certifications (CWF Requirements):

• Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 803 (Product Support Manager - Intermediate Level) requirements, as outlined by Navy COOL
  • This requirement can be met by possessing one or more of the following qualifying certifications:
    • CompTIA Cloud
    • CompTIA Security
    • GIAC Global Industrial Cyber Security Professional (GICSP)
    • GIAC Security Essentials Certification (GSEC)
    • Systems Security Certified Practitioner (SSCP)
  • OR This requirement can be met through:
    • A Bachelor’s Degree in Cybersecurity, Computer Science, IT, or a related field

Experience:

• 3-6 years of professional experience managing and supporting enterprise-level IT environments

Technical Skills:

• Strong functional knowledge of ServiceNow platform capabilities, including workflows, business rules, client-side scripts, ACLs (Access Control Lists), and data models
• Familiarity with integration concepts, including configuring REST APIs and third-party integrations via ServiceNow IntegrationHub or custom scripts
• Proficiency in using ServiceNow tools to create reporting dashboards and customized reporting solutions
• Basic scripting skills (such as JavaScript) to support workflow enhancements, automation, and troubleshooting
• Knowledge of Agile project methodologies, including experience using Jira, ServiceNow Agile Development, or similar tools for managing development projects

Preferred Qualifications:

• Experience working in a highly secure environment with strict governance and compliance frameworks
• Strong knowledge of government or defense mission systems and their alignment with ITIL-based workflows
• Additional certifications in ServiceNow modules such as IT Operations Management (ITOM) or HR Service Delivery (HRSD)

Clearance Requirement:

• Active TS/SCI clearance with the ability to obtain and maintain a TS/SCI with Poly

Work Environment and Notes:

• On-Site Work: All work must be conducted on-site in Springfield, VA
• Program Scope: Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers
• Subcontractor Role: Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements