Reports & Deliverables Lead

Location: Annapolis, Maryland

Position Description & Qualifications

The Centers for Medicare & Medicaid Services (CMS) Comprehensive Error Rate Testing (CERT) program plays a vital role in safeguarding the integrity of the Medicare Fee-for-Service (FFS) program by ensuring that taxpayer-funded healthcare payments are accurate, appropriate, and compliant with federal requirements. Supporting CMS’s obligations under the Payment Integrity Information Act (PIIA), the program uses statistically valid sampling and independent medical review of claims to identify improper payments and measure program performance. The insights generated through CERT enable CMS to strengthen accountability, improve healthcare delivery practices, and drive corrective actions that protect both beneficiaries and public funds. Through this work, the CERT program helps uphold transparency, stewardship, and trust in one of the nation’s most critical healthcare systems.

This position provides technical and graphics expertise to support task order deliverables, reports, special studies and proposal work efforts. 

Acountabilities:

• Ensures that contract deliverables meet customer requirements
• Assesses and reports the quality and content of PSC task order deliverables, reports and special studies
• Identifies variances or nonconformities within those documents
• Implements and/or coordinates actions to correct any identified problems
• Screens and edits task order documents
• Ensures that timeframes and deadlines for document submissions are met, or ensures that a waiver is obtained
• Determines and/or delegates resources necessary for completion of assignments
• Maintains corporate identity on all deliverables and presentations across contracts
• Performs quality assurance reviews of contract deliverables prior to submission to customer
• Creates and maintains documents and records related to deliverables submissions and quality review activities
• Effectively communicates with customer, stakeholders and task order management and employees.
• Complies with task order and organizational policies and procedures
• Attends educational programs as required
• Produces and submits required reports according to established content and timeframes
• Performs other projects or responsibilities as assigned by the Program Director

Skills, Knowledge, Abilities

• Effective time management and prioritization skills; able to work independently
• Ability to plan and manage multiple assignments and projects and adjust to changing priorities
• Proficiency with the use of graphics, desktop publishing and office automation systems (MS Word, Excel, Project, Adobe Photoshop, Adobe Illustrator, and Power Point)
• Effective communication skills
• Technical writing and editing skills
• Team focus; able to work with persons of diverse backgrounds
• Ability to use multiple product formats for conveying technical information in reports and presentations for both technical and non-technical users
• Knowledgeable of the federal contract and procurement regulations, and relevant contract and proposal requirements 

Education

• Requires a Bachelor's degree 

Experience

• 8-10 years of professional experience with at least two (2) years in a proposal coordination role, and marketing capacity
• Experience with defining specialized requirements, conceptualizing, and depicting designs/solutions

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com">careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com">Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com">careers@serco-na.com.