Position
Summary Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments. Essential
Duties and
- Manage global authentication support operations.
- Lead and manage a technical help desk team.
- Ensure high-quality IT support services for cloud-based and on-premises environments.
- Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
- Provide strong customer service, team leadership, and incident resolution. Required
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent
experience in IT service management.
experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
- Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.
Preferred
- ITIL Foundation Certification.
- Microsoft Certified: Modern Desktop Administrator Associate.
- CompTIA A+. Required
Education and
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- OR 5 years of equivalent
experience in IT service management. Required Certifications
- None specified. Required Security
Clearance
Pay & Benefit Highlights
Compensation
- Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
- Employee referral bonuses up to $10,000 per hired referral.
- Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
Health
- 100% company-paid medical premiums for employees and eligible dependents.
- Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
- 100% company-paid dental premiums for employees and eligible dependents.
- 100% company-paid vision premiums for employees and eligible dependents.
Income Protection
- 100% company-paid premiums for short-term disability.
- 100% company-paid premiums for long-term disability.
- 100% company-paid premiums for accidental death & dismemberment (AD&D).
- 100% company-paid premiums for life insurance up to $200,000.
Retirement
- 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
- 401(k) pre-tax and Roth options.
Leave
- Up to 20 days of flexible paid time off (PTO).
- 11 paid floating holidays.
Work-Life Balance
- Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).