Business Operations Manager

Location: Sterling, Virginia

Job Description We are seeking a high-caliber Business Operations Manager to serve as a critical liaison within the Project Management Office (PMO), driving operational efficiency across talent acquisition and contract execution. This role is dual-focused: coordinating the recruitment pipeline between hiring managers and recruiters to ensure staffing targets are met, and serving as a lead technical editor for formal contract deliverables. The ideal candidate possesses a blend of operational coordination skills and the technical writing proficiency required to produce high-quality, customer-facing documentation.
The successful candidate will coordinate efforts across a multidisciplinary team of software engineers, cloud architects, and security professionals who deliver an enterprise computing infrastructure encompassing end-point devices, hybrid-cloud services, virtualized applications, and high-performance storage.
As a Business Operations Manager, you will be responsible for:
1. Recruiting Coordination & Talent Operations

• Liaison Management: Act as the primary point of contact between the PMO, recruiters, and hiring managers to streamline the hiring process.
• Pipeline Tracking: Monitor recruiting progress, track candidate movement through the funnel, and ensure timely feedback from hiring managers.
• Onboarding Support: Coordinate with stakeholders to ensure a seamless transition from the offer stage to active project integration.

• Deliverable Management: Track, support, and manage the development of formal contract deliverables to ensure on-time submission and compliance with customer requirements.
• Technical Authoring: Write, edit, and format complex technical documentation, including:
  • Standard Operating Procedures (SOPs) and process guidelines.
  • Detailed technical descriptions and engineering overviews.
• Quality Assurance: Prepare and review deliverables to ensure they meet strict customer content and formatting standards.

• Meeting Management: Author comprehensive meeting minutes and action item trackers for internal and customer-facing engagements.
• Systems Documentation: Prepare and maintain documentation for processes and procedures related to the management of Information Systems.
• Deployment Documentation: Develop SOPs for application build, release, deployment, and configuration activities.

• Bachelor’s degree in business administration, Technical Communications, Engineering, or a related field.
• Seven years of experience in business operations, project coordination, or technical writing, preferably within a PMO environment.
• Excellent organization skills.
• Excellent coordination skills.
• Proven experience managing the lifecycle of contract deliverables.
• Writing Proficiency: Exceptional ability to translate complex technical concepts into clear, concise, and professional documentation.
• Tool Proficiency: Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management. Experience using Confluence and ServiceNow.
• Ability to manage multiple competing priorities and deadlines with precision.
• Strong interpersonal skills to effectively bridge the gap between technical teams, HR, and external customers.
• A meticulous approach to formatting and quality control for customer-facing documents.

• Masters degree in business administration