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Call Center Supervisor
Location: Remote
Required Clearance: Public Trust
Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
Job Description:
The Beneficiary Support Specialist/Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services, and/or customer complaints.
Job Responsibilities:
Duties may include, but are not limited to
Accessing databases to retrieve and/or record information such as customer complaints or orders.
Responding to customer complaints or inquiries; taking orders for products or merchandise.
Calculating charges, processing billing or payments, processing customer claims, handling returns, refunds, and exchanges.
Keeping records of customer interactions and updating customer account information.
This position receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.
Requirements:
High school diploma or one year of work experience.
Job ID
c252f16b-baa7-f111-b8de-001dd80b1717
Security Clearance
Public Trust
About ITEC