The position is for a future opportunity scheduled for Award Spring 2027

System Administrator (SA) (Levels II-III)

BTS Software Solutions is seeking a System Administrator to manage information systems in support of customer operations.

Job Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Primary Location: Annapolis Junction, MD

Clearance Requirement: TS/SCI with Poly from Maryland customer

Degree Requirement:

• Level 2- Five (5) years experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelors degree.
• Level 3- Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.

Relevant Experience:

All Levels:

• Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

• Manage the daily activities of configuration and operation of IT systems

• Provide assistance to users in accessing and using IT systems

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers

• Optimize system operations and resource utilization, and perform system capacity analysis and planning

• Provide in-depth experience in trouble-shooting IT systems

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Addition Requirements for Level 3:

• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets

• Supports the design of systems, mission architecture and associated hardware

• Directs and possess a working knowledge and understand of system administration interdependencies as part of the Service Oriented Architecture (SOA)

• Analyzes and resolves complex problems associated with server hardware, applications and software integration

Pay Range: $200,000-$250,000
The BTS pay range for this job-level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the roles responsibilities, the candidates educational background, their work experience, and te specific competencies crucial for success in the role.

Company Overview:

BTS Software Solutions is a Service-Disabled Veteran-Owned Small Business who are community-focused innovators who transform ideas into technology to serve people. We recognize that innovation is only valuable when applied towards a needed solution. Technology has no value without the hard work to turn ideas into reality. Our roots are in helping save Soldiers lives through technology. We bring that ethos to serving our community. We create solutions that touch people's lives - products to communicate, to connect companies with customers, to stay informed, to save lives, and to enhance lives.

We have a small company persona with a large company ethos and capabilities; we create elegant solutions for complex problems that will enrich peoples lives. We offer one of the best benefits packages in the industry: Competitive health benefits package, PTO, 401K matching and vested from day one to name just a few of our benefits and perks.

BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.