Help customers send their log data through one or more enterprise networks to a specific destination.
Design, build, and maintain log data collection pipelines consisting of products like Cribl, ArcSight, Kafka, various AWS products, Linux servers, and Microsoft servers.
Design, build, and maintain log data management environments using products such as Elasticsearch or Sentinel.
Research and identify the physical or cloud resources needed to optimize support for specific Linux systems or hosted products.
Troubleshoot any data flow issues from the SIEM data collection point to the SIEM or designated long-term storage destination.
Troubleshoot any data display or data storage issues within the SIEM environment.
Perform root cause analysis for complex issues.
Ensure product uptime.
Maintain appropriate application, system, and product versions according to applicable agency enterprise policies.
Develop or improve processes using tools like scripts, Ansible, or AWS products.
Document tasks, processes, changes, and product statuses.
Provide team training regarding tasks and products.
Interact with internal and external customers during all project phases.