Job Description

RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals. We are seeking an Administrative Support Officer to provide mission-critical administrative and customer support services for a key U.S. Government customer.

We are seeking an Administrative Support Officer to provide comprehensive administrative and operational support to customers across the organization by managing specialized customer requirements, coordinating complex support activities, and ensuring timely, accurate, and compliant execution of mission support functions. The Administrative Support Officer will support business operations through process improvement initiatives, documentation management, customer training, and effective communication while ensuring compliance with applicable policies, procedures, and regulations.

The Administrative Support Officer shall possess the following capabilities:

• Serve as the primary point of contact for specialized customer requests and manage end-to-end administrative support activities.
• Develop and maintain effective working relationships with customers, stakeholders, and partner organizations.
• Provide guidance and instruction to customers on specialized administrative processes, policies, and procedures.
• Resolve complex customer issues by coordinating across multiple functional areas and applying creative problem-solving techniques.
• Prioritize and manage high volumes of transactions while ensuring compliance with applicable regulations and organizational policies.
• Analyze workflow processes and identify opportunities to improve efficiency, service quality, and customer satisfaction.
• Support the development and delivery of customer training on work unit processes, procedures, and policies.
• Recommend and implement process improvements to enhance operational effectiveness and customer support.
• Manage the intake, processing, tracking, and deconfliction of forms, requests, and authorization documentation in a time-sensitive environment.
• Organize and maintain electronic and hard-copy records in accordance with established records management requirements.
• Draft, edit, and review reports, official correspondence, memoranda, and other business documentation for accuracy, clarity, and professionalism.
• Collaborate with government personnel and internal teams to ensure compliance with organizational policies, procedures, and regulatory requirements.
• Communicate effectively with customers and leadership, providing timely updates on work status, issues, and recommended solutions.

• Perform assigned duties with minimal supervision while adapting to changing priorities in a fast-paced operational environment.

Required Qualifications:

• Minimum of five (5) years of experience providing administrative, operational, or customer support services, preferably supporting Government customers.
• Demonstrated experience managing multiple priorities in a fast-paced, customer-focused environment.
• Strong verbal and written communication skills with the ability to interact professionally with customers and stakeholders at all levels.
• Demonstrated ability to analyze problems, exercise sound judgment, and recommend practical solutions with minimal supervision.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Position requires active Security Clearance with appropriate Polygraph

Pay Range: $85,272 - $100,272

The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role.

RealmOne Benefits:

• Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family with buy-up option available.
• Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor - 5% annual profit share. Immediate vested, no match required!
• Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training.
• Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance.
• MORE BENEFITS...FOR EVERY LIFESTYLE! - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules - -Generous referral bonus program - Employee appreciation + family-friendly corporate events ...and much more.

ABOUT US

• RealmOne is a mid-sized science and technology company dedicated to solving our customers’ toughest mission challenges.
• Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.
• RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.
• RealmOne has earned numerous awards, including being named a Top Workplace by the Baltimore Sun. With more than 30+ active contracts, 12 of which are prime, RealmOne stands as a premier innovator supporting the Government and Department of Defense, with team members located nationwide.

Disclaimer:Benefits packages offered by RealmOne are subject to variation and may differ based on work location, clearance level, and other eligibility criteria. Specific eligibility, availability, and scope of benefits are not guaranteed, may differ from those generally described, and remain subject to modification at the sole discretion of the company.