Mission Support Generalist

Position Type: Full-Time, Exempt

Work Location: Chantilly, VA; McLean, VA

Clearance: TS/SCI with polygraph

Shift: M-F 9A-5P 

Patriot Group International Inc. (PGI), voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies Group, offers an unrivaled hybrid of specialized services by combining security and risk management disciplines with a special operations and intelligence perspective. 

We are looking to hire a Mission Support Generalist to join our team in the Northern Virginia area, where we provide the delivery of advanced IT hardware, mission-critical services, and integrated technology solutions to key branches of the U.S. government-including the Army, Navy, and Air Force-supporting their operational readiness, cybersecurity posture, and digital transformation initiatives. This position reports to the Program Manager.

The Support Generalist provides enterprise-wide support services to meet moderately complex to complex customer requirements. This role involves building and maintaining effective working relationships with Sponsor, and Sponsor counterparts, and both internal and external service providers. The position requires strong interpersonal skills and a solid understanding of varying protocols when engaging with Sponsor leadership, the Intelligence Community, military personnel, contractors, and other stakeholders.

The Mission Support Generalist will be responsible for the following:

• Integrate activities across multiple disciplines to resolve complex customer issues
• Provide guidance and instruction to customers on both specific and cross-functional processes
• Adhere to established procedures and regulations to deliver high-quality support services
• Build and maintain strong working relationships across the Sponsor organization 
• Resolve complex issues creatively using standard procedures and external resources as directed by Sponsor
• Prioritize and manage high volumes of sensitive information with discretion
• Interpret or facilitate interpretation of policy and regulations on behalf of customers
• Develop and deliver training sessions and one-on-one briefings to customers within area of expertise
• Serve as a subject matter expert (SME) by applying SOPs and critical thinking to resolve non-routine issues
• Coordinate with OGAs to gain in-depth knowledge of relevant policies, tools, and procedures
• Process forms and authorization memos to support dynamic security-related requirements for Sponsor and OGA stakeholders
• Other duties as required or delegated by the Program Manager

Required Qualifications:

• Must possess a high school diploma
• A minimum of four (4) years of progressively responsible administrative or customer support experience. Applicable higher education may be substituted for up to one (1) year of work experience.
• Strong attention to detail and excellent organizational skills
• Ability to analyze and interpret large data sets to identify trends and improve processes
• Critical thinking skills to independently resolve moderate to complex issues
• Capability to develop and deliver subject matter expertise in assigned support areas
• Clear and concise written and verbal communication skills
• Proven customer service skills with a proactive approach to assisting and guiding customers
• Ability to quickly gain Sponsor-specific knowledge in assigned disciplines
• Adaptability to shifting work requirements and evolving priorities
• Ability to complete PGI application process, fingerprints, and background investigation.
• Ability to pass a pre-employment drug screening and periodic random drug screening throughout the duration of employment.
• U.S. Citizenship

Required Security Clearance:

• Minimum of a U.S. Government TS/SCI with Polygraph

Preferred Qualifications

• Associate or bachelor's degree
• At least two (2) years of the four (4) year’s total experience supporting the Sponsor.

Physical Requirements:

• Work is typically performed in an office environment, requiring the use of computer terminals and standard office equipment to accomplish work objectives. The position may require lifting or carrying equipment averaging 50 lbs. Depending upon assignment, shift work and/or occasional local (e.g., within the WMA) and domestic travel may be required.

Patriot Group International Inc. is a global mission support service provider with expeditionary capabilities, providing services to select clients within the intelligence, defense, and private sectors.  PGI is a veteran-owned and operated company with experience performing in over 50 countries, including austere and high-threat environments. 

DISCLAIMER:
 Patriot Group International Inc. is proud to be an Affirmative Action/Equal Opportunity Employer - Veteran, Disability. PGI provides equal employment opportunity for all persons in all facets of employment. PGI maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.

 If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation to use or access our online system, please contact us on our home page.

http://patriotgroupinternational.com/