About Us:

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

General Function:

Duties and responsibilities for this position include providing Field Service Support for Advantor customers.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Specific Duties:

• Perform routine systems maintenance and service repairs for customers with technical, application and service-related aspects of integrated alarm intrusion systems, access control systems, and VMS/CCTV.
• Perform systems preventative maintenance inspections per manufacturer’s recommendation on integrated alarm intrusion systems, access control systems, VMS/CCTV.
• Provide system performance analysis on the IDS and ACS operational platforms.
• Provide 24 hours per day, 7 days per week emergency service capability as needed for On-call service as scheduled.
• Provide routine updates and implement software upgrades as needed.
• Provide informal end-user system operational instructions and support in conjunction with maintenance or service visits to customer locations.
• Document all calls for service, preventive maintenance requirements and interface with technical support center ensure all required service documentation is completed and delivered per contractual requirements.
• Coordinate PM task scheduling, maintain system configuration documentation for timely completion of monthly requirements.
• Interface with engineering, testing and documentation departments.
• Provides Sales and Design team support for new business opportunities.
• Some regional travel may be required.
• Provide general maintenance and safekeeping of company vehicles (when assigned)
• Technical support for installation activities.
• Performs other duties as assigned.

EDUCATION/EXPERIENCE:

• Knowledge and hands on experience with electronic alarm systems, including CCTV equipment and associated hardware.
• Knowledge and hands on experience with electronic access control systems and associated hardware.
• Experience involving programming software associated with electronic alarm and access control systems.
• GBR experience is a plus.
• Two years of related college is a plus.
• General knowledge and experience with latest Windows operating system
• General knowledge and experience with MS Office software and CRMs.
• General computer hardware knowledge.
• Ability to work unsupervised in a team environment.
• Excellent communication and customer service skills.
• Must have valid driver’s license for state of employment.

CLEARANCE:

• requires a TS/SCI eligibility clearance.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Specific Duties:

• Perform routine systems maintenance and service repairs for customers with technical, application and service-related aspects of integrated alarm intrusion systems, access control systems, and VMS/CCTV.
• Perform systems preventative maintenance inspections per manufacturer’s recommendation on integrated alarm intrusion systems, access control systems, VMS/CCTV.
• Provide system performance analysis on the IDS and ACS operational platforms.
• Provide 24 hours per day, 7 days per week emergency service capability as needed for On-call service as scheduled.
• Provide routine updates and implement software upgrades as needed.
• Provide informal end-user system operational instructions and support in conjunction with maintenance or service visits to customer locations.
• Document all calls for service, preventive maintenance requirements and interface with technical support center ensure all required service documentation is completed and delivered per contractual requirements.
• Coordinate PM task scheduling, maintain system configuration documentation for timely completion of monthly requirements.
• Interface with engineering, testing and documentation departments.
• Provides Sales and Design team support for new business opportunities.
• Some regional travel may be required.
• Provide general maintenance and safekeeping of company vehicles (when assigned)
• Technical support for installation activities.
• Performs other duties as assigned.

EDUCATION/EXPERIENCE:

• Knowledge and hands on experience with electronic alarm systems, including CCTV equipment and associated hardware.
• Knowledge and hands on experience with electronic access control systems and associated hardware.
• Experience involving programming software associated with electronic alarm and access control systems.
• GBR experience is a plus.
• Two years of related college is a plus.
• General knowledge and experience with latest Windows operating system
• General knowledge and experience with MS Office software and CRMs.
• General computer hardware knowledge.
• Ability to work unsupervised in a team environment.
• Excellent communication and customer service skills.
• Must have valid driver’s license for state of employment.

CLEARANCE:

• requires a TS/SCI eligibility clearance.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.