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Service Desk Administrator

Modern Technology Solutions
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Beavercreek, OH, USA
Sep 21, 2026
The Service Desk Administrator for installing new software releases, system upgrades, installing patches and resolving end-user software and hardware related issues. This position is also responsible for customer service and technical support for the Enterprise alongside a team of other Service Desk Administrators. Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization.

  • Deploy and configure desktops/laptops, printers, networking devices, and software
  • Install/upgrade operating systems and application software
  • Image systems with Microsoft Development Toolkit (MDT) and other imaging tools
  • Diagnose Windows 11, Office 365 and other application issues
  • Track and maintain computer assets using asset management tools
  • Set up new hire computer equipment and VoIP Phones
  • Administer Active Directory Users and Groups on the domain
  • Assist users with remote access through VPN.
  • Ensure all ticket communication & follow up in a timely manner based on established SLA
  • Diagnose and fix problems with Laptops and Desktops, as company standard hardware.
  • Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM)
  • Review current system and make technical/process recommendations for improving efficiency
  • Implement and maintain security standards, procedures, and guidelines for multiple platforms
  • Keep deployed systems up to date with OS, hardware and software patches and upgrades
  • Demonstrate professionalism in response to customer requests
  • Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate
  • Research and/or contact vendors regarding technical problems and solutions

Technical experience should include:
  • Strong Microsoft Windows background
  • Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture
  • Experience installing, configuring, and troubleshooting Windows Operating Systems
  • Installation and configuration of hardware and software
  • Active Directory user account configuration and maintenance
  • Proficiency in Microsoft Office suite (365 experience preferred)
  • Experience troubleshooting common networking issues on client systems
  • Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers

General experience should include:
  • Experience in a fast-paced environment
  • Deep interest in learning and developing new skills
  • Excellent oral and written communication skills
  • Strong organizational skills and ability to manage multiple tasks concurrently
  • Excellent time management, scheduling, and organizational skills
  • Ability to work well independently as well as follow detailed instructions for completing tasks
  • Must be a team player and be able to work within all levels of a project team
  • Excellent Customer Service skills
  • Requires proactive problem solving and troubleshooting/diagnostic skills.
  • Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs.
  • Experience working in a corporate IT environment

Desired experience should include:
  • An industry certification such as A+, Network +, MCSA, etc.
  • Security + preferred
  • Basic Microsoft Entra understanding
  • ITSM preferably ServiceNow
  • Intune
  • Endpoint Management tools, preferably ManageEngine
  • Microsoft 365 Administration

Minimum Training/Education Required:
·Associate’s, degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience
  • Minimum of three (2) years of experience in Service Desk environment

Clearance Requirements:
  • Ability to obtain/maintain a DoD SECRET clearance
Please Note: U.S. Citizenship is required for most MTSI positions.

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Job ID

1133915520868
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