Mission Support Professional

Location: Norfolk, Virginia; Portsmouth, Virginia

Position Description & Qualifications

If you love high profile and challenging projects supporting the Coast Guard, Serco has a great opportunity for you! This Mission Support Professional position will be on a dynamic team responsible for Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR) afloat and ashore communications support, maintenance, sustainment, and integration on various U.S. Coast Guard platforms in the Norfolk, Virginia area. Bring your operational leadership, coordination, and execution skills to make an impact on national security missions.

This position is contingent upon your ability to maintain your active DoD Secret level clearance. This position is also contingent upon an award of contract.

Serco supports the Naval Information Warfare Center (NIWC) Atlantic and U.S. Coast Guard stakeholders by delivering lifecycle sustainment, logistics, technical services, cybersecurity support, training, inventory and asset management, and operational readiness support across a broad portfolio of shipboard and shore-based C5ISR systems.   

In this role, you will:

• Manage and coordinate day-to-day operations supporting U.S. Coast Guard C5ISR readiness, integration, sustainment, and technical services across afloat and ashore platforms.
• Support operational execution across platforms such as WPB, WMEC, WHEC, WAGB, WMSL/NSC, FRC, OPC, PSC, shore/mobile platforms, DSF units, MFPU, Training Center platforms, and associated U.S. Navy platforms.
• Review and implement operational policies, practices, procedures, and work priorities to meet contract and mission objectives.
• Assign or delegate responsibilities, organize resources, resolve operational issues, prepare schedules, and set deadlines to ensure timely completion of work.
• Coordinate activities related to site surveys, readiness assessments, technical assistance, remote support, system integration, testing, and System Operational Verification Tests (SOVTs).
• Work closely with Government customers, internal teams, and cross-functional support areas to ensure efficient and effective mission execution.
• Ensure staff readiness, training coordination, and compliance with organizational policies, contract procedures, and security requirements.
• Support shared operational functions including technical documentation, integrated logistics support, warehousing, training coordination, configuration management, and inventory and asset accountability.
• Prepare and support operational reporting requirements, including Program Management Reviews (PMRs), Task Order Status Reports (TOSR), weekly status reports, and POA&M updates.
• Monitor and analyze operational costs, support budget tracking, and help manage execution against scope, schedule, staffing, and funding requirements. 
• Support emergent mission requirements and travel as needed for customer support, operational troubleshooting, and fleet or site-based execution.

To be successful in this role, you will have: 

• Bachelor’s degree with a minimum of 10+ years of relevant professional experience in operations management.
• Experience managing and coordinating operational activities, assigning work, building schedules, organizing resources, resolving problems, and driving timely execution.
• Active DoD Secret clearance, TS eligible.
• Ability to work in the Norfolk, VA area and travel up to 10% as required in support of contract execution.
• Experience supporting complex operations in a DoD, Navy, Coast Guard, shipboard, shore-based, logistics, or technical services environment.
• Strong written and verbal communication skills, with the ability to work effectively with Government representatives, supervisors, and internal teams.

If you are interested in supporting and working with a diverse and passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! 

*Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded or active.  Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process*

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com">careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com">Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com">careers@serco-na.com.