Capacity Ingestion and Management:

-Participates and listens in on discussions for the design and architecture of infrastructure and/or service according to terms for reliability and functionality.

-Assists team members responding to infrastructure demands and capacity increases to support current and future workloads.

-Supports collaborations with the software development team to contribute to the development of reliable and scalable infrastructures based on detailed deployment requirements.

-Participates in identifying opportunities for prototyping and provides support for prototyping initiatives (e.g., testing new applications or infrastructures, assisting in onboarding).

Incident and Service Lifecycle Management:

-Assists in data collection, triage, and redirection to maintain and optimize operations and infrastructure reliability.

-Monitors services and maintains up-to-date knowledge of their performance.

-Supports incident response and/or maintenance tasks (e.g., software installs, version upgrades, and security updates, backup and recovery) under supervision.

-Assists in providing health and performance reporting and takes appropriate actions based on trends in data.

-May perform provisioning according to established procedures to support infrastructure, applications, and services.

-May perform decommissioning (e.g., shutting down servers, removing data from databases) according to established procedures to remove objects that are no longer needed.

Automation:

-Assists in identifying opportunities for automation and assessing potential benefits.

-Supports the development of automation or scripts to provide solutions, gather metrics, monitor, analyze, mitigate, or remediate issues/defects within infrastructures.

-Follows detailed instructions to conduct testing to ensure automation performs tasks correctly and produces expected results, with supervision.

Technical Communication and Guidance:

-Communicates basic information about the scale, capacity, security, and performance attributes of services and technology within immediate team.

-Assists in identifying and communicating basic infrastructure, feature, and tool changes within immediate team.

Troubleshooting and Resolution:

-Provides operational support for technology, escalating routine, low-impact incidents and other issues arising within Oracle services.

-Participates in on-call shifts to address issues.

-Assists with resolving technical issues, performing investigations, and debugging products in order to reach SLOs (service level objectives), with supervision.

-Follows detailed instructions to document incidents and perform root cause analyses according to standard reporting methods.

-Participates in post-mortem procedures to prevent incident reoccurrence.

Innovation and Improvement:

-Assists in experimenting with new tools and technologies to improve infrastructure performance and reliability and helps ensure adherence to security standards, with supervision.

-Supports the execution of improvements for performance bottlenecks and deployments.

-Gains basic knowledge of site reliability trends and shares relevant information with immediate team members.

-Performs analyses as assigned and assists in providing clear data on production to support business development decisions (e.g., design changes).

Core Responsibilities:

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

We are seeking a skilled Site Reliability Engineer to design, build, operate, and automate services for traditional IT infrastructure. The ideal candidate will have expertise in Oracle Linux, Ansible, and software development, ensuring the reliability, scalability, and efficiency of our systems.

As a Senior Site Reliability Engineer, you will be responsible for:

• System Design and Operation:
  • Design and manage distributed Unix-based systems, particularly Oracle Linux.
  • Implement auto-scaling and self-healing infrastructure to ensure uptime and durability.
  • Tune system internals, including kernel parameters, networking, and filesystems, for high performance.
  • Maintain timely OS patching and compliance posture across environments.
  • Integrate systems with enterprise identity services such as Active Directory, LDAP, and Kerberos.
• Storage Management:
  • Design, implement, and manage distributed storage solutions using technologies like GlusterFS.
  • Ensure data reliability and availability through replication strategies and geo-replication.
  • Monitor and optimize storage performance, addressing bottlenecks and ensuring scalability.
  • Collaborate with development teams to understand storage requirements and provide appropriate solutions.
• Automation and Infrastructure as Code:
  • Develop and maintain infrastructure automation using Ansible and Terraform.
  • Automate deployment pipelines, service configurations, and patch management.
  • Develop scripts and services in Python and Bash to enhance infrastructure delivery workflows.
  • Extend APIs and platform automation to drive efficiency and repeatability.
• Observability and Incident Response:
  • Develop observability stacks using tools like Prometheus, Grafana, and other open-source telemetry tools.
  • Create dashboards and SLO/SLI-based alerts for real-time monitoring of production systems.
  • Participate in a global 24/7 on-call rotation, leading responses for high-severity incidents.
  • Conduct post-incident analysis (RCA) and drive remediations that improve long-term reliability.
• Collaboration and Standards:
  • Partner with development teams to embed reliability in deployment pipelines.
  • Help define system architecture standards and maintain robust platform documentation.
  • Mentor engineers in Unix performance, observability, and debugging practices.
  • Champion a culture of automation, resilience, and continuous improvement.
• Mandatory Qualifications:
• Security Clearance:
  • US Government TS/SCI with Polygraph.
  • U.S. Citizenship required for Federal Government customer.
• Education and Experience:
  • Bachelor's or Master's degree in Computer Science or related engineering field.
  • 5+ years of experience in software development/IT operations.
• Technical Skills:
  • 5+ years in SRE, Infrastructure, or Systems Engineering roles managing production services.
  • Deep expertise with Unix/Linux systems, particularly Oracle Linux.
  • Experience in kernel tuning, performance profiling, and debugging complex system issues.
  • Proficiency in Python and Bash scripting.
  • Strong grasp of Infrastructure as Code tools like Ansible and Terraform.
  • Experience running hybrid infrastructure (on-premises) with VMware, containers, and Kubernetes.
  • Hands-on experience with monitoring, telemetry, and observability stacks.
  • Expertise in distributed storage systems, particularly GlusterFS.
  • Familiarity with storage protocols like NFS, SMB, iSCSI, or NVMe-oF.
• Soft Skills:
  • Excellent problem-solving skills; ability to multi-task and prioritize.
  • Ability to work independently; works well under pressure.
  • Strong communication and collaboration skills with the ability to engage and influence.
  • Self-motivated, able, and willing to help where help is needed.
  • Able to build and establish relationships, be culturally sensitive, have goal alignment, and learning agility.
  • High-reaching to work with geographically distributed teams.
• Preferred Qualifications:
• Experience with virtualization and container technologies (e.g., Docker, Kubernetes).
• Experience with continuous integration platforms such as Jenkins.
• Experience with monitoring and alerting technologies (e.g., Prometheus, Grafana).
• Experience with PostgreSQL; understanding of replication, failover, backups.
• Familiarity with other distributed storage systems like Ceph or MinIO.
• Additional Information:
• The position is located in Seattle, WA / Austin, TX/ Reston, VA
• Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law.
• Detailed Description and Job Requirements - External 
• Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

Career Level - IC3