Job Title: Audio/Visual Systems Technician

Location: Shaw AFB, SC

This position is pending contract award.

Trace Systems is seeking a dynamic Audio/Visual Systems Technician to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract at Shaw AFB, SC. This role offers the opportunity to engineering and O&M support for VTC and multimedia systems to ensure resources and services are operational and available with minimal interruption. If you're ready to make a significant impact and thrive in a mission-critical environment, this opportunity is for you!

The job responsibilities include, but are not limited to:

• Perform all technical support and O&M activities for VTC and multimedia systems;

• Provide Tier 1 and 2 technical support for VTC and multimedia system issues;

• Monitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operation;

• Schedule, coordinate and manage VTC resources, conference rooms, calendars and bridges; and set-up, establish and connect secure and non-secure VTC calls and bride connections;

• Assist local facilitators with conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as required;

• Provide on-site technical support during DV-hosted (O-6 and above) VTCs;

• Install, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual systems and equipment;

• Monitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability; and report vulnerabilities or deficiencies to government technical representatives;

• Evaluate new requirements, conduct site surveys, research and recommend solutions; and plan, engineer, design and integrate approved solutions;

• Formulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructure;

• Evaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of- support COTS products to government technical representatives;

• Recommend network design changes/enhancements for improved system availability and performance;

• Assist with tracking and management of COTS licenses, warranties, service level agreements renewals for VTC and multimedia systems equipment and software;

• Support on-demand and ad-hoc multimedia requirements;

• Develop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentation;

• Update and publish system diagrams and drawings semi-annually or as directed by the government; and

• Develop and submit a VTC/Multimedia Systems Monthly Status Reports;

• Other Duties as Required.

• Active, in-scope US Government issued Secret clearance.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 IAT Level 2 (Security+) or higher.
• Cisco Collaboration or equivalent certification.

• Associates degree in related field OR 2 years' relevant experience.

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.  

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems

Trace Systems is an equal opportunity employer.  Qualified candidates will be considered without regard to legally protected characteristics.

Trace Systems is seeking a dynamic Audio/Visual Systems Technician to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract at Shaw AFB, SC. This role offers the opportunity to engineering and O&M support for VTC and multimedia systems to ensure resources and services are operational and available with minimal interruption. If you're ready to make a significant impact and thrive in a mission-critical environment, this opportunity is for you!

The job responsibilities include, but are not limited to:

• Perform all technical support and O&M activities for VTC and multimedia systems;

• Provide Tier 1 and 2 technical support for VTC and multimedia system issues;

• Monitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operation;

• Schedule, coordinate and manage VTC resources, conference rooms, calendars and bridges; and set-up, establish and connect secure and non-secure VTC calls and bride connections;

• Assist local facilitators with conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as required;

• Provide on-site technical support during DV-hosted (O-6 and above) VTCs;

• Install, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual systems and equipment;

• Monitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability; and report vulnerabilities or deficiencies to government technical representatives;

• Evaluate new requirements, conduct site surveys, research and recommend solutions; and plan, engineer, design and integrate approved solutions;

• Formulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructure;

• Evaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of- support COTS products to government technical representatives;

• Recommend network design changes/enhancements for improved system availability and performance;

• Assist with tracking and management of COTS licenses, warranties, service level agreements renewals for VTC and multimedia systems equipment and software;

• Support on-demand and ad-hoc multimedia requirements;

• Develop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentation;

• Update and publish system diagrams and drawings semi-annually or as directed by the government; and

• Develop and submit a VTC/Multimedia Systems Monthly Status Reports;

• Other Duties as Required.