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Location:
Arlington, Virginia
Clearance
Top Secret/SCI
Schedule
This position is based in Arlington, VA and is 100% on-site
Shift
Day
Responsibilities
CUSTOMER MIGRATION & NETWORK CONNECTIVITY.
- conduct technical exchange meetings with customers prior to connecting to CESO services and migration of data.
- coordinate with other CESO vendors and\or Government offices to successfully onboard new customers, networks, and data onto the CESO network with seamless transition.
- develop, implement, and deliver supporting processes to facilitate migrations and connections, to include process improvements.
CUSTOMER EXPERIENCE MANAGEMENT.
- coordinate monthly, bi-annual, and annual engagements with customers through meetings, conferences, and surveys to determine customer satisfaction with CESO products and services as well as conduct requirements gathering sessions.
- provide detailed minutes of meetings, conferences, and survey outcomes and requirements listings. The Contractor will also provide detailed analysis of customer survey results and suggestions for improvements.
- conduct ad hoc outreach activities based on their or the Government’s observation of a specific customer or community issue.
CUSTOMER TRAINING.
- work closely with all functional areas of the CESO Program to develop and maintain training, conference, briefing, and “leave behind” materials for CESO customers.
- will also provide training of specific systems or applications to customers both in scheduled forums and on an ad hoc in-person basis.
- Provide basic End User training when deploying the cloud desktop IAW CESO procedures.
VIP SUPPORT.
- provide VIP support to defined customers provided by CESO, Deputy Chief Information Officer (DCIO) Cybersecurity, and/or DoD Special Access Program Central Office (SAPCO).
- VIP support is defined as Tier 2 and Tier 3 one-on-one, hands on support with specific CESO end-users.
- leverage all CESO functional areas in order to support and resolve end-user issues/problems.
- assist in HW and SW replacement activities for VIP end-users and non-VIP end-users during full scale refresh efforts.
- performed locally throughout the National Capital Region (NCR).
If you want to apply for this job please Contact Us Or send an email to hr@rmantras.com">HR@rmantras.com
Job ID
vip-support-customer-engagement-mid
Security Clearance
TS/SCI
About RMantra