Job Title: Engineer Technician III

Location: Johnson Space Center (Houston, TX) 

Clearance: Ability to obtain a Public Trust clearance

SUMMARY: The Engineering Technician III performs assignments that are not completely standardized or prescribed, selects or adapts standard procedures or equipment, using fully applicable precedents, receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed, performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions. This technician performs at this level one or a combination of such typical duties as:

1. Constructing components, subunits, or simple models or adapts standard equipment; may troubleshoot and correct malfunctions;
2. Following specific layout and scientific diagrams to construct and package simple devices and subunits of equipment.
3. Conducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment and records test data;
4. Extracting and compiling a variety of engineering data from field notes, manuals, lab reports, etc., processing data, identifying errors or inconsistencies, selecting methods of data presentation.
5. Assisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.

BASIC QUALIFICATIONS:

• Ability to lift up to 50 lbs.
• Experience with 70 volt indoor/outdoor Public Address (aka PA)
• Licensed driver qualified to drive GSA owned vehicle to include 12" box trucks.
• Required to be on-site at Langley Research Center during business hours.
• AA or AS - 4 years experience
• High School 6 years experience
• Excellent communication skills and demonstrated ability to resolve situations in a professional manner
• Ability to obtain Public Trust Clearance
• Detail Oriented

MAIN RESPONSIBILITIES: Installing, cabling, supporting, and/or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations. Evaluating and recommending necessary product maintenance activities and upgrades.

• Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.
• Monitoring data traffic and controls network resource performance to ensure high-quality transmission.
• Demonstrating a high level of customer service, professionalism, end-user support to a large VIP customer.
• Perform preventative maintenance inspections and ongoing patching of conference room equipment.
• Support root cause analysis activities of conference room incidents.
• Identifying, trouble-shooting, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
• Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
• Resolving work orders for Network, VOIP, and conference room equipment.
• Resolving incidents according to service level agreements for IT and AV equipment.
• Analyzing possible solutions using standard procedures.
• Completing work with a moderate level of guidance and direction.
• Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.
• Working within guidelines and policies.
• Strong verbal and written communication skills that will enable communicating information to all levels from level 1 technicians to VIP customer stakeholders.

Noetic Strategies Inc. offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Noetic Strategies Inc. is an equal opportunity and affirmative action employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.

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