Overview/ Job Responsibilities

The Windows System Administrator position will play a pivotal role in ensuring the successful technical administration of NOAA systems within the contract. You will be responsible for providing system administration support, monitoring system performance, identifying areas for improvement, and facilitating communication between stakeholders. This position requires a keen eye for detail, strong analytical and technical skills, and the ability to work effectively in a dynamic and fast-paced environment.

Key Responsibilities:

• Manage and work ticket queues in ServiceNow.
• Actively monitor for unassigned tickets and take ownership to resolve.
• Process requests for ticket transfer, escalation, or re-assignment.
• Categorize and assign tickets to the appropriate team.
• Follow up on customer tickets daily (including tickets belonging to other team members)
• Troubleshoot & resolve Windows 10-11 issues in person, by phone or email.
• Create, edit or remove users from Active Directory.
• Perform physical system build imaging including system recovery, disk encryption and profiling.
• Install new applications, perform system upgrades, migrate user profiles.

Position is on-site 5 days a week in College Park MD 

Salary DOE: $55-60K

Minimum Qualifications

• Must be able to work independently to execute against sets of procedures and be able to lift 50 pounds
• Must have keen attention to detail and excellent communication skills
• Must have 1-3 years experience with Windows Systems Administration:
  • Create and manage user accounts and permissions, including adding or removing users and setting up group policies. 
  • Manage various server roles, including Active Directory, file servers, DNS, and web servers. 
  • Install, configure, and deploy Windows operating systems, physical servers, and virtual machines

Eligibility/Clearance Requirements: Must be able to provide proof of U.S. Citizenship and is able to be cleared at the Public Trust Level

About Us

Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!

For any additional questions or to submit referrals, feel free to reach out to recruiting@sev1tech.com.