Description

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman Classified Solutions team is seeking a PC Network Support Technician to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Beale AFB, CA location.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

The responsibilities of this role include, but are not limited to, the following:

• Exhibits good communication skills, an energetic approach, and patience with customers.

• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.

• Independently, performs the following tasks as assigned.
• Works through the ticket queue without intervening management direction (self-motivated).
• Possess a technical understanding of service desk and IT Operations fundamentals
• Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management.
• Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.

• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.

• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.

• Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software.

• Works with Security to remediate classified or unclassified data spillage incidents.
• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
• Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite
• Participates in new installations, testing and special projects as needed.

• Spend portions of the day away from the desk supporting users and moving equipment.

• Raises issues that require senior level attention or involvement.

• Lifts and moves equipment up to 50 pounds.

This position may filled at a higher level based on the qualifications listed below.

Basic Qualifications for Level 2: 

• Associate’s degree with 0 years of relevant experience; OR a High School Diploma (or equivalent) with 2 years of relevant experience is required
• Must have a DOD 8140 security certification (examples: Security+ CE or greater)
• Candidates must have a current US Government Secret level security clearance (at a minimum) with the ability to obtain and maintain a US Government Top Secret clearance in order to be considered
• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of employment
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Basic Qualifications for Level 3: 

• Bachelor’s degree and 0 years of relevant experience; OR Associate’s degree with 2 years of relevant experience; OR a High School Diploma (or equivalent) with 4 years of relevant experience is required
• Must have a DOD 8140 security certification (examples: Security+ CE or greater)
• Candidates must have a current US Government Secret level security clearance (at a minimum) with the ability to obtain and maintain a US Government Top Secret clearance in order to be considered
• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of employment
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Preferred Qualifications:

• Associate’s degree
• 3 years of experience with IT related hardware in a classified environment
• Microsoft Certifications (MCP, MCSE or MCSA) a plus
• Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
• Experience with thin clients
• Experience in Active Directory configuring user and computer accounts
• Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
• Experience supporting VMware VDI (Virtual Desktop Infrastructure)
• Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

#MPR