Overview

The Work:

The Jira Developer will leverage expertise in Groovy (ScriptRunner), Java, and REST API integrations to design, develop, and maintain custom functionality that extends the capabilities of Jira and Jira Service Management (JSM). This role requires deep technical understanding of Jira Data Center, Jira Cloud, and ITSM processes, along with a proven ability to deliver scalable, maintainable automation and integration solutions.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities:

• Develop and maintain custom functionality leveraging Groovy (ScriptRunner) and Java for Jira and JSM.
• Build automation scripts, post-functions, listeners, validators, and conditions to streamline workflows and business processes.
• Design and manage custom integrations with external systems using REST APIs, JSON payloads, and structured data transformations.
• Configure and programmatically manage Jira workflows, transitions, issue types, issue type schemes, screen schemes, field configurations, custom fields, and context management.
• Write optimized JQL queries to support complex scripted searches and logical operations.
• Work with Jira Assets (formerly Insight) to build custom object models and automation rules, supporting ITSM processes.
• Design advanced automation solutions that align with organizational goals, ensuring compatibility between Jira Data Center and Jira Cloud.
• Enable seamless system interoperability by building and maintaining integrations with external systems.
• Develop robust APIs and execute reliable data exchanges through JSON payload handling.
• Write and execute efficient SQL queries to interact with Jira databases for reporting, troubleshooting, and performance analysis.
• Support Jira system optimization through database interactions.
• Diagnose and resolve complex issues related to custom scripting, workflow design, automation, API integrations, and database configurations.
• Deliver thorough, user-friendly documentation for all custom configurations, development activities, and integration workflows.
• Other duties as assigned.

Qualifications

Qualifications - Here’s What You Need:

• 4-Year Degree in Information Technology, Computer Science, or a related field, OR Equivalent Experience.
• 8+ years of professional experience in Jira development, scripting, and integration.
• Proficiency in Groovy (ScriptRunner) and Java for advanced scripting and development.
• Hands-on experience with REST API development and handling JSON data structures.
• Deep technical knowledge of Jira workflows, Jira Assets (formerly Insight), ITSM processes, and Jira’s configuration ecosystem.
• Experience with both Jira Data Center and Jira Cloud patterns, including migrations and cross-platform development.
• Advanced skills in JQL (Jira Query Language) for effective search queries and scripted logic.
• Solid expertise in writing and optimizing SQL queries for database interactions, reporting, and system analysis.
• Proven capability to build reusable object models and automation rules to support key operational processes.
• Strong debugging skills for troubleshooting custom scripts, workflow logic, integrations, and database issues.
• Experience optimizing system performance within complex environments.
• Active Top Secret Security Clearance.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits :

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions:

• Professional office environment, with the ability to work onsite in the main office.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.