Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visitperaton.comto learn how we’re keeping people around the world safe and secure. Responsibilities Peraton is seeking aSeniorProgram Manager(PM) to leada large-scale, mission-critical IT managed services program spanning seven integrated service towers. The PM serves as the single accountable leader and primary point of contact to thecustomer, owning all aspects of program performance, delivery, financial health, personnel management, and continuous service improvement.Location:Arlington, VA (On-Site /Hybrid)The program encompasses the full lifecycle managementof enterpriseIT infrastructure across two data centers, six DC-area headquarters locations, and nationwide field and regional offices.Service towers include:Data Center Operations (DCO)Network ServicesUnified Communications (UC)Client Services (CS)Service Desk (SD)Monitoring & Event Management (MEM)Cloud Operations (CO)Cross Functional ServicesDay to Day Roles and Responsibilities:Program Leadership & Customer Relationship ManagementServe as the executive-level interface tocustomerleadership.Build andmaintaintrusted advisor relationships at senior government levels; proactivelyidentifyrisks, opportunities, and strategic initiatives.Lead periodic program reviews, quarterly business reviews (QBRs), and executive briefings; representPeraton'sperformance with accuracy and transparency.Ensure contractor compliance with the FDIC governance model - all approvals, change authorities, and RACI responsibilities exercisedin accordance withthe SOW.Service Delivery & SLA ComplianceMaintain responsibility for meeting all contractual Service Level Agreements (SLAs) across all seven towers, from Priority 1 outage response (within 5-15 minutes of detection) to patch identification windows, CMDB accuracy, and customer satisfaction targets.Champion a performance management culture with open dialogue, honest reporting, and corrective action plans when SLAs are at risk.Oversee 24/7/365 operational continuity requirements - no relief for physical closures, weather events, or FDIC-side delays unless Excused Performance criteria are formally met.Drive root cause analysis and problem management processes for recurring or major incidents.Financial & Contract ManagementOwn the program Profit & Loss (P&L), including labor, subcontractor, material, and contractor-borne costs (OEM support, spare parts, warranties, EOC infrastructure).Manage contract modifications, task order/delivery order execution, and Estimates at Completion (EACs).Ensure contractual financial obligations are met, including OEM Premier Support agreements (Microsoft, Cisco, IBM) and hardware bench stock requirements across all towers.Provideaccurateandtimelyfinancial reporting to Peraton leadership and the customer asrequired.Workforce & Subcontractor ManagementRecruit, develop,retain, and manage a multi-disciplinary team of Tower Leads, engineers, and operational staff across all service towers.Ensure Tower Leads holdrequiredITILcertificationsand minimum experience qualificationsManage subcontractor relationships, teaming partner performance, and flow-down of contractual requirements.Maintain full compliance with U.S. citizenship requirements for sensitive positions (Network, Service Desk, and Bank Examination roles).Technology & TransformationProvide strategic oversight across a complex, multi-platform environment: mainframe (z/OS), VMware, Citrix, Windows/Linux/Solaris, Avaya, Office 365, AWS/Azure, ServiceNow, McAfee/Carbon Black, and more.Drive technology refresh initiatives, annual capacity planning, and quarterly evaluations to keep FDIC infrastructure current.Supportacloud adoption roadmap (IaaS, PaaS, SaaS) and ensure contractor operations integrate seamlessly with cloud platforms.Champion automation, continual service improvement (CSI), and self-service capability development (e.g., knowledge base expansion, ITSM workflow automation).Risk, Compliance & SecurityIdentify, assess, and mitigate program risks across operational, financial, technical, and personnel dimensions.Ensure compliance with federal IT security requirements, access control policies, and credential vault standards.Oversee security incident reporting obligations; ensure threat signature management timelines are met.Maintain strict data handling protocols for sensitive operations.Reporting & Configuration ManagementEnsure CMDB accuracy across all towers; data updatedimmediatelyfollowing environment changes and available tothe customerwithin required windows.Oversee delivery of all contractual deliverables: capacity plans, patch reports, monitoring dashboards, incident summaries, monthly trend reports, and ad-hoc queries.Maintain program documentation and transition artifacts in accordance with FDIC standards. Qualifications Basic Qualifications:High School diploma/equivalent 16 years of experience, may have management experienceMust be a U.S. Citizen withability to obtain andmaintainaPublic Trust clearance.Minimum 15 years of progressive IT experience, including at least 10 years in program/project management roles on federal government IT contracts.ITILv4 Foundation certification (or higher); working knowledge of ITIL service management disciplines across incident, problem, change, and configuration management.Project Management Professional (PMP) certification from PMI, or equivalent.Demonstratedexperience managing large-scale ($200M+) federal IT managed services contracts with multi-tower or multi-domain scope.Proventrack recordmanaging program financials, including contractor-borne cost responsibilities, subcontractor management, and EAC/ETC reporting.Direct experience managing customer relationships with U.S. government agencies atthe seniorexecutive level.Demonstratedexperience delivering against complex, contractually defined SLA frameworks with priority-tiered incident management.Preferred Qualifications:Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.Prior experience supporting FDIC, OCC, Federal Reserve, NCUA,,Treasury,or similar financial regulatory agencies.ITIL Expert,PgMP(Program Management Professional), CISSPHands-on or managerial experience with enterprise data center operations including mainframe, VMware, storage/backup, and middleware.Familiarity with large-scale Unified Communications programs spanning legacy TDM, Avaya IP telephony, and Microsoft O365/Teams.Experience with enterprise ITSM platform governance, SLA configuration, ticket taxonomy, and CSI programs.Experience with staffing models, shift management, and performance analytics for 24/7 operational environments.Demonstrated track record of applying artificial intelligence, machine learning, and intelligent automation (e.g., AIOps, RPA, generative AI tooling) to drive measurable operational value - such as reduced mean time to resolution, proactive anomaly detection, self-healing workflows, or service desk deflection - within large-scale IT managed services environments.