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Help Desk Lead

Base-2 Solutions
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Doral, FL, USA
Oct 06, 2026
  • Requisition ID: 5137
  • Standard Title:
  • Required Security Clearance: Top Secret/SCI
  • Location: Doral, FL
  • Work Type: On-Site
  • Shift: First
  • Referral Eligibility: Eligible
  • U.S. Citizenship Required? Yes

Position Summary

Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

Essential Duties and Responsibilities

  • Manage global authentication support operations.
  • Lead and manage a technical help desk team.
  • Ensure high-quality IT support services for cloud-based and on-premises environments.
  • Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Provide strong customer service, team leadership, and incident resolution.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
  • Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.

Preferred Qualifications

  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • CompTIA A+.

Required Education and Experience Equivalency

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • OR 5 years of equivalent experience in IT service management.

Required Certifications

  • None specified.

Required Security Clearance

  • Active Top Secret/SCI

Pay & Benefit Highlights

Compensation

  • Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
  • Employee referral bonuses up to $10,000 per hired referral.
  • Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

  • 100% company-paid medical premiums for employees and eligible dependents.
  • Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
  • 100% company-paid dental premiums for employees and eligible dependents.
  • 100% company-paid vision premiums for employees and eligible dependents.

Income Protection

  • 100% company-paid premiums for short-term disability.
  • 100% company-paid premiums for long-term disability.
  • 100% company-paid premiums for accidental death & dismemberment (AD&D).
  • 100% company-paid premiums for life insurance up to $200,000.

Retirement

  • 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
  • 401(k) pre-tax and Roth options.

Leave

  • Up to 20 days of flexible paid time off (PTO).
  • 11 paid floating holidays.

Work-Life Balance

  • Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).

Job ID

5137

Security Clearance

TS/SCI
About Base-2 Solutions
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